topic Re: Can anyone help me? 6 days no incoming call! in Get Support

Can anyone help me? 6 days no incoming call!

bendamere — Wed, 05 Jan 2022 06:32:04 GMT

I send message to shazia_k on Jan 6. and got reply :I sent a ticket to our technical team, someone will try and reach out to you within 72 hours. But since now problem still on , no one contact me.😠😠😠😠😠

Re: Can anyone help me? 6 days no incoming call!

ShawnC13 — Mon, 09 Jan 2017 20:59:40 GMT

@Shazia_K by chance do you know the status of this work ticket for this member?

Re: Can anyone help me? 6 days no incoming call!

rkreddyb4u — Mon, 09 Jan 2017 20:59:54 GMT

sorry to hear that, hope this gets resolved asap

did you portin you number ?

and also when you login to selfcare what is the account status ?

are you able to make outgoing call successfully ?

What about data and SMS ?

Re: Can anyone help me? 6 days no incoming call!

bendamere — Mon, 09 Jan 2017 21:10:40 GMT

I can call and text people on rogers ，fido and chatrs. but they cant call me. They can text me but when they dial my number, the call drops without going into ringing mode!

Re: Can anyone help me? 6 days no incoming call!

CaNuCk07 — Mon, 09 Jan 2017 21:21:04 GMT

Don't worry, if @Shazia_K is on it you're in good hands, but im sure the tech team is our of her control, if shes online hopefully she can help.

Re: Can anyone help me? 6 days no incoming call!

Shazia_K — Mon, 09 Jan 2017 21:26:53 GMT

Hey @bendamere,

I sent you a private message earlier and asked to wait until tomorrow, the ticket has been worked on but no resolution as of yet.

The technician working on your case is on his day off today and he will get back to us tomorrow.

I can understand your frustration but rest assured that we are working on getting a resolution to this.

We appreciate your patience!

Thanks,

Shazia

Re: Can anyone help me? 6 days no incoming call!

ShawnC13 — Mon, 09 Jan 2017 21:34:22 GMT

Thank you Shazia for looking into and giving an update sorry for tagging as the member didn't advise that you had been in contact with them

Re: Can anyone help me? 6 days no incoming call!

Shazia_K — Mon, 09 Jan 2017 21:41:11 GMT

@ShawnC13,

Good job! no need for sorry! 😉

Re: Can anyone help me? 6 days no incoming call!

samanthakeizer — Tue, 10 Jan 2017 16:12:39 GMT

I dont think the person who wrote this post intended to mean that in fact PM is a scam company. I think they were just frustrated with the situation at the time. I'm sure their is a logical explanation for all of this as I've been a long time customer with PM and have had minimal issues. Sometimes they respond to emails fairly quickly and other times it takes longer but rest assured they will resolve your issue if you just have patience and wait as hard as that is. let's not think irrational based on the situation and just take a few slow breaths and wait patiently until they respond before you make decisions.

Re: Can anyone help me? 6 days no incoming call!

samanthakeizer — Tue, 10 Jan 2017 16:16:50 GMT

So sorry somehow I went to write this on another post and it ended up on this one.

Re: Can anyone help me? 6 days no incoming call!

Luddite — Tue, 10 Jan 2017 19:32:57 GMT

No sweat @samanthakeizer Your fingers were just too fast!