topic Re: Help - Refer a friend in Get Support

Help - Refer a friend

aadilds — Wed, 05 Jan 2022 06:31:44 GMT

I referred my aunt to public mobile this evening and receieved the message from 100 for the congratulations, but a minute later, public mobile texted me back saying that my aunt has left public mobile.

It is not true as she is currently using public mobile now and has already made her payment.

What can i do now to receive my reward?

Re: Help - Refer a friend

jaswest2754 — Sun, 08 Jan 2017 23:20:09 GMT

Just do one quick check and see if the number is still in your refer a friend section.

Re: Help - Refer a friend

jaswest2754 — Sun, 08 Jan 2017 23:27:07 GMT

If unsure how to do this click on my rewards in overview page, then click on little arrow by total rewards and all your refered numbers will show. If her number is not present it needs to be intervened by moderator.

Re: Help - Refer a friend

SD08 — Sun, 08 Jan 2017 23:31:33 GMT

This has been a known bug for some time. The system will give you this message whenever a referral ports their own number in. As long as you still see their number listed in your referral section, you will be credited the reward. If their number disappears and doesn't reappear within a few days, I'd advise to contact a moderator by private message before your next autopay renewal.

Re: Help - Refer a friend

aadilds — Sun, 08 Jan 2017 23:38:12 GMT

her number is not in the rewards tab and she just ported her number over.

how do i contact a moderator?

Re: Help - Refer a friend

jaswest2754 — Sun, 08 Jan 2017 23:39:19 GMT

I'll tag one for you @Shazia_K they start replying after 9 am est.

Re: Help - Refer a friend

jaswest2754 — Sun, 08 Jan 2017 23:40:01 GMT

Also check private messages this is where they ask private information.

Re: Help - Refer a friend

SD08 — Sun, 08 Jan 2017 23:46:28 GMT

More info on how to contact moderators:

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Community-Moderators/ta-p/76452

Re: Help - Refer a friend

SD08 — Mon, 09 Jan 2017 00:29:08 GMT

@aadilds wrote:
her number is not in the rewards tab and she just ported her number over.

how do i contact a moderator?

Just to be sure you are checking in the right place for your referral's phone number, in your self-serve account, you would go to Plan and Add-ons tab, then the Rewards subtab, and then click on the arrow next to "Total Rewards earned" to expand the details. See here:

Re: Help - Refer a friend

Mary_M — Tue, 10 Jan 2017 17:07:52 GMT

Hey @aadilds,

Thank you for bringing this to our attention!

I was able to locate your account and there is actually a referral reward that will be applied on your next renewal 🙂 Please view your self-serve account for more details!

Respectfully,

Mary