topic Re: New SIM, new account, new plan, No Service in Get Support

New SIM, new account, new plan, No Service

whiteoak — Wed, 05 Jan 2022 06:31:40 GMT

Activated my new sim card today. Signed up and paid for a "Text Only" plan. Ported in my old phone number from SoloMobile. Phone is not locked, IMEI is okay, and phone does recognize the new SIM as a Telus SIM, but I cannot send or receive any text messages. I get a error saying message will be sent when service becomes available. If I do try to make a phone call a message says cellular network not available.
When I try to submit this issue to PublicMobile on the web page form, an error says my email doesn't match, but it does, and is "verified".
Please help!
Thanks

Re: New SIM, new account, new plan, No Service

jaswest2754 — Sun, 08 Jan 2017 22:10:42 GMT

Hopefully someone else can help because I'm not sure what to do but you should remove your account number as this is a public forum and anyone in the world can see that.

Re: New SIM, new account, new plan, No Service

jaswest2754 — Sun, 08 Jan 2017 22:11:24 GMT

Do you have any bars or does it say no service.

Re: New SIM, new account, new plan, No Service

zhadj030 — Sun, 08 Jan 2017 22:12:08 GMT

welcome to the community.

First : dont post your personnel info including your account number

Secondly I believe that your issue is best resolved by a moderator.

here is how to contact them

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Community-Moderators/ta-p/76452

Re: New SIM, new account, new plan, No Service

whiteoak — Sun, 08 Jan 2017 22:21:09 GMT

Says Emergency calls only.

Re: New SIM, new account, new plan, No Service

zhadj030 — Sun, 08 Jan 2017 22:22:53 GMT

have you tries the SIM card in an other phone ?

Re: New SIM, new account, new plan, No Service

will13am — Sun, 08 Jan 2017 22:25:25 GMT

I will tag @Saray_O in this thread.

Re: New SIM, new account, new plan, No Service

whiteoak — Sun, 08 Jan 2017 22:28:03 GMT

Thanks for the suggestion and info re to tag a mod! @Caroline_D

Re: New SIM, new account, new plan, No Service

zhadj030 — Sun, 08 Jan 2017 22:30:31 GMT

@whiteoak

Good luck and let us know when the problem is solved 🙂

Re: New SIM, new account, new plan, No Service

whiteoak — Sun, 08 Jan 2017 22:31:22 GMT

Thanks will13am.

Re: New SIM, new account, new plan, No Service

jaswest2754 — Sun, 08 Jan 2017 22:32:58 GMT

@whiteoak have you attempted logging into your self serve to see what it says.

Re: New SIM, new account, new plan, No Service

whiteoak — Sun, 08 Jan 2017 22:51:15 GMT

Yes, self serve says account active!

Re: New SIM, new account, new plan, No Service

jaswest2754 — Sun, 08 Jan 2017 22:55:24 GMT

Where did you get your unlock code because it kinda sounds like a bad SIM or a locked phone.

Re: New SIM, new account, new plan, No Service

whiteoak — Sun, 08 Jan 2017 23:00:01 GMT

Phone was purchased unlocked and has been used successfully in the past, with a different provider's SIM.

Re: New SIM, new account, new plan, No Service

jaswest2754 — Sun, 08 Jan 2017 23:02:36 GMT

While I think we've diagnosed as far as we can mods will start responding at 9 am est best of luck and I'm sorry for the rough start with PM they are a good company though with a few bumps.

Re: New SIM, new account, new plan, No Service

Rockdaddy22 — Sun, 08 Jan 2017 23:51:55 GMT

It's all good whiteok 🙂 Hopefully we can get yours solved in the morning.

Re: New SIM, new account, new plan, No Service

josephcommerce — Mon, 09 Jan 2017 01:15:20 GMT

Send a Private message the MOD @Mary

GIve public mobile some time to sort out the issue.

The website say.. give public mobile 48 hours ... turn around time.

Public mobile pricing is cheap... so dont expet supre fast solution.

Re: New SIM, new account, new plan, No Service

Rockdaddy22 — Mon, 09 Jan 2017 01:46:33 GMT

You can expect a quick reply during business hours. Mary is just a customer @Mary_M is a mod lol 🙂

Re: New SIM, new account, new plan, No Service

Shazia_K — Mon, 09 Jan 2017 17:35:32 GMT

Hello @whiteoak,

Welcome to Public Mobile,

Sorry to hear about this! Can you send me a PM with your Public Mobile sim card # if you still require assistance?

Thanks,

Shazia

Re: New SIM, new account, new plan, No Service

whiteoak — Mon, 09 Jan 2017 23:17:34 GMT

Thanks for your help today @Shazia_K, and although my phone number is now displayed alongside the SIM info (so we did make some progress), the phone will still not send or receive a text, and if I try to make a call, it just keeps saying "cellular network not available". 😞