topic Re: No Service "Searching" in Get Support

No Service "Searching"

jesse0l — Wed, 05 Jan 2022 06:31:33 GMT

Hello All,

I have followed some steps on the forums to try and fix this but my phone contunally states "Searching" instead of connecting. I have no data, no cell service at all.

Here are the steps I followed:

1) Make sure your phone is unlocked. if it is, proceed... (done)

2) Log into your account on the web and verify that your account is active. If it is, proceed... (done)

3) Power off phone, remove SIM card, replace after 1 minute, power on phone. (done)

4) Check if you can make calls/use data. If you cannot, proceed... (done)

5) If it still does not work, contact a moderator. (done 2 hours ago)

Issue has been ongoing since this morning, I am still unable to connect, could you assist?

Re: No Service "Searching"

dearmusic — Sun, 08 Jan 2017 20:49:21 GMT

Are you in a basement? Have you tried it on an open street?

Re: No Service "Searching"

jesse0l — Sun, 08 Jan 2017 20:51:47 GMT

I am not in a basement, I have also gone to the mall, the gym, and the grocery store (3 separate parts of mississauga) and nothing changes.

Re: No Service "Searching"

jaswest2754 — Sun, 08 Jan 2017 21:03:06 GMT

Easiest way to check is your SIM in another phone. If still no service means something on PM end or bad SIM. If you get service means your phone.

Re: No Service "Searching"

will13am — Sun, 08 Jan 2017 21:04:45 GMT

Could it be a phone problem? Is it possible to try the SIM in a different phone?

Re: No Service "Searching"

ShawnC13 — Sun, 08 Jan 2017 21:08:22 GMT

Sounds like you have a SIM that is bad, as suggested if you are able to try it in another phone that would really help to figure out the issue

Re: No Service "Searching"

will13am — Sun, 08 Jan 2017 21:15:26 GMT

There seems to be a lot of SIM problems. Personally, I have never had a bad one, even after years of use. I wonder if people are swapping them with the phone running.

Re: No Service "Searching"

ShawnC13 — Sun, 08 Jan 2017 21:19:46 GMT

@will13am with you mentioning the amount of issues lateley has reminded me to order some extras incase of such an issue arising. So thanks

Re: No Service "Searching"

jesse0l — Sun, 08 Jan 2017 21:20:26 GMT

Unfortunately I don't have another unlocked/telus/koodo phone around to test.

Is there any other way to test the issue?

Re: No Service "Searching"

jaswest2754 — Sun, 08 Jan 2017 21:32:01 GMT

You don't even have a friend or colleague that has a telus phone it's less than a minute to quickly swap Sims.

Re: No Service "Searching"

jaswest2754 — Sun, 08 Jan 2017 21:35:16 GMT

If not order a SIM because more likely than not that's the case if your account still states it being active.

Re: No Service "Searching"

will13am — Sun, 08 Jan 2017 22:19:23 GMT

@ShawnC13 wrote:
@will13am with you mentioning the amount of issues lateley has reminded me to order some extras incase of such an issue arising. So thanks

I would definitely keep a spare in the "cellular first aid kit". Because there's no 24/7 contact with moderators, we should have an option in hand to deal with a lost device. Simply go online and do a SIM swap. That will deactivate the lost SIM.