topic Re: Phone calls not going though when wifi is on in Get Support

Phone calls not going though when wifi is on

cynderella — Wed, 05 Jan 2022 06:31:26 GMT

Hi,
Recently noticed that phone calls are coming though to my phone when wifi is connected/turned on. Hoping someone in community have had the same issue and found a solution.

Thanks!

Re: Phone calls not going though when wifi is on

Raven_Jet — Sun, 08 Jan 2017 16:50:12 GMT

Can you let us know what phone manufacturer and model it is?

Did you have this problem before?

When did it start if it wasn't like this before?

How did you notice this problem?

Re: Phone calls not going though when wifi is on

srlawren — Sun, 08 Jan 2017 18:59:53 GMT

@cynderella I think @Raven_Jet's questions are quite pretinent. Could you please provide those details so we can try to figure out what might be going on?

Re: Phone calls not going though when wifi is on

cynderella — Mon, 09 Jan 2017 03:51:28 GMT

@Raven_Jet
Model of phone: Samsung Galaxy s6 edge plus
This is actually an issue on a second line so I only noticed today when I called but my boyfriend says it's been happening pretty much since he switched over in November. I noticed the problem when I called him today

Re: Phone calls not going though when wifi is on

srlawren — Mon, 09 Jan 2017 04:01:52 GMT

@cynderella if you google "galaxy s6 eduge unable to recieve calls when wifi connected" you will see several troubleshooting guides for the issue. I personally think this one may be most relevant, since it's from a Koodo customer:

https://community.koodomobile.com/koodo/topics/fix-samsung-galaxy-s6-not-receiving-calls-on-android-5-1-1-with-wifi. The resolution appears to be:

Settings -- > Wifi -- > MORE -- > Advanced -- > "Keep Wi-Fi on during Sleep = Never"
I also have "Network notification" and "Always allow scanning" enabled.

Re: Phone calls not going though when wifi is on

cynderella — Mon, 09 Jan 2017 04:41:51 GMT

@srlawren I've seen that around on the internet too but I don't think it would work since he has used this phone before with a different carrier. This issue only started happening when he switched to Public 😕

Re: Phone calls not going though when wifi is on

srlawren — Mon, 09 Jan 2017 05:00:57 GMT

@cynderella is it possible the previous carrier supported WiFi calling? That was mentioned in the article, too. I think the situation probably fits....

Re: Phone calls not going though when wifi is on

cynderella — Mon, 09 Jan 2017 05:09:34 GMT

@srlawren the old carrier was Telus. I have no idea about wifi calling as I was never in a situation where I needed to. I will pass on the message. Are there any other solutions apart from this setting?

Re: Phone calls not going though when wifi is on

sheytoon — Mon, 09 Jan 2017 14:51:29 GMT

@cynderella

I am suspecting Wi-Fi calling as well. Can you disable Wi-Fi calling in your phone's dialer? See here (instructions are for enabling, but just disable it instead):

http://www.rogers.com/web/support/wireless/wi-fi-calling/2225

Phone dialer > more > settings > Wi-Fi calling > OFF

Re: Phone calls not going though when wifi is on

srlawren — Mon, 09 Jan 2017 18:44:38 GMT

@cynderella looks like @sheytoon and I are on the same page. When you get a moment to try that setting, we'd love to know if the issue is resolved?

Re: Phone calls not going though when wifi is on

cynderella — Tue, 10 Jan 2017 14:36:22 GMT

@srlawren @sheytoon Thanks guys for the suggestions. We have both tried looking for this setting and it's not one that his phone has, so I'm guessing that isn't the issue either... Any other settings we could try apart from turning wifi off during sleep?

Re: Phone calls not going though when wifi is on

sheytoon — Tue, 10 Jan 2017 15:30:39 GMT

One more suggestion. I found this online, see if it helps.

Touch Apps from the Home screen.
Touch Settings.
Scroll to Connections, then touch More connection settings.
Touch Wi-Fi calling to configure settings/options.
Disable Wi-Fi calling.

Just out of curiosity, was this phone bought from Bell originally? I didn't think Telus sold this phone.

Re: Phone calls not going though when wifi is on

cynderella — Tue, 10 Jan 2017 15:33:13 GMT

@sheytoon Don't see that either.

This phone didn't come from any phone carrier. It was actually won in a draw at the Samsung store so it's completely unlocked.