topic Re: Roaming add ons not activated in Get Support

Roaming add ons not activated

ltalis — Wed, 05 Jan 2022 06:31:02 GMT

Purchased add-ons for roaming data and phone calls but nothing works. Please help!

Re: Roaming add ons not activated

ltalis — Sat, 07 Jan 2017 14:57:53 GMT

I'm in the US btw

Re: Roaming add ons not activated

zhadj030 — Sat, 07 Jan 2017 15:03:01 GMT

@ltalis

did the add on appear on the self serve account by anychance. If it is it should have kicked in once you hit US towers.

Also did you manuelly select AT&T roaming in your phone?

Re: Roaming add ons not activated

will13am — Sat, 07 Jan 2017 15:11:11 GMT

If all else fails, send a private message to a moderator. They should be able to help fix whatever is the problem.

Re: Roaming add ons not activated

jaswest2754 — Sat, 07 Jan 2017 15:15:04 GMT

First thing did you follow the two steps to adding it. It asks for payment the first time then you gotta go back and add it again after payment has gone through. You can also check this easily by going to plans and add-ons and seeing if it is in your add-on section. If you did this and the add-one were there then did you turn on data roaming when you crossed the border and manually select a carrier such as AT&T or T-Mobile (I would chose AT&T they have better coverage)

Re: Roaming add ons not activated

Mary_M — Sat, 07 Jan 2017 17:02:37 GMT

Hey @Italis,

I've just checked on your account and the roaming add-on is active. Make sure that you've enabled roaming on your phone and that you're connected to AT&T !

Mary

Re: Roaming add ons not activated

ltalis — Sat, 07 Jan 2017 17:24:42 GMT

Thanks everyone. All is functional. Love this community!

Re: Roaming add ons not activated

Rockdaddy22 — Sat, 07 Jan 2017 17:25:39 GMT

Thanks for the update 🙂

Re: Roaming add ons not activated

zhadj030 — Sat, 07 Jan 2017 23:30:49 GMT

@ltalis good to hear about that