topic Re: can not receive incoming call in Get Support

can not receive incoming call

bendamere — Wed, 05 Jan 2022 06:30:00 GMT

Did anyone else face problems in receiving incoming calls.

Re: can not receive incoming call

NDesai — Thu, 05 Jan 2017 01:46:16 GMT

Did you just activate and ported in your number?

Re: can not receive incoming call

bendamere — Thu, 05 Jan 2017 01:51:36 GMT

no use PM about 2 months. today few people call me but I cant received .

Re: can not receive incoming call

NDesai — Thu, 05 Jan 2017 01:54:36 GMT

@bendamere wrote:
no use PM about 2 months. today few people call me but I cant received .

Texting and data working? Did you try rebooting your phone?

Re: can not receive incoming call

will13am — Thu, 05 Jan 2017 03:18:33 GMT

@NDesai wrote:
@bendamere wrote:
no use PM about 2 months. today few people call me but I cant received .
Texting and data working? Did you try rebooting your phone?

A colleage had issues with the service out of the blue and a reboot worked like a charm. Although the suggestion is almost cliche, it can do miracles sometimes.

Re: can not receive incoming call

ShawnC13 — Thu, 05 Jan 2017 05:36:34 GMT

We have to remember that these phones are computers and just like a computer need a reboot and fresh start every once and awhile.

Re: can not receive incoming call

WearySky — Thu, 05 Jan 2017 14:52:39 GMT

@will13am wrote:
@NDesai wrote:
@bendamere wrote:
no use PM about 2 months. today few people call me but I cant received .
Texting and data working? Did you try rebooting your phone?
A colleage had issues with the service out of the blue and a reboot worked like a charm. Although the suggestion is almost cliche, it can do miracles sometimes.

I had the same thing a month or so ago. Data worked fine, but texts and calls weren't working. Rebooted and voila, all fixed.

Re: can not receive incoming call

bendamere — Thu, 05 Jan 2017 16:17:08 GMT

today I rebooted my phone ,but still no receive incoming call . text is ok

Re: can not receive incoming call

CaNuCk07 — Thu, 05 Jan 2017 16:27:19 GMT

Have you already sent a private message to the moderators? See if they can lend a hand?

@bendamere

Re: can not receive incoming call

Shazia_K — Thu, 05 Jan 2017 16:38:25 GMT

Hello @bendamere,

Sorry to hear about this,

If you recently tried transferring a phone number to Public Mobile, then it's possible that for some reason the port has failed and is causing an issue with your incoming service. Can you please send me a private message with:

-Public Mobile SIM card #

-The phone # you are porting

-Account # with your old provider

Thanks,

Shazia