topic Re: Activation Failed in Get Support

Activation Failed

cpun — Wed, 05 Jan 2022 06:29:56 GMT

Dear PM,

Just activated my $120 promo plan and it said activation failed. Unable to access self-serve account, says email could not be verified. Data/talk/text not working but SIM can be registered by my phone. Credit card charged already.

Sent PM to @Saray_O and @Mary_M but have no received responses. If anyone else could help, that would be appreciated. Immediate access to phone service required!

Re: Activation Failed

CaNuCk07 — Wed, 04 Jan 2017 20:22:50 GMT

Was it a port? or a new activation?

EIther way if you have messaged the mods im sure they'll get to you soon.

Re: Activation Failed

mikga — Wed, 04 Jan 2017 20:39:18 GMT

Did you turn off and on your phone again?

Re: Activation Failed

mikga — Wed, 04 Jan 2017 20:40:44 GMT

Or try to use a different email address to register again.

Re: Activation Failed

will13am — Wed, 04 Jan 2017 21:31:33 GMT

Be patient, there are moderators at work. They might be busy handling other cases.

Re: Activation Failed

Saray_O — Wed, 04 Jan 2017 21:46:29 GMT

Hi @cpun!

I sent you a private message!

Re: Activation Failed

mikga — Wed, 04 Jan 2017 22:15:29 GMT

Thanks!

Re: Activation Failed

Luddite — Thu, 05 Jan 2017 01:59:26 GMT

FYI: promo plan cannot be activated directly now.

They must first activate a 90 day provicial calling, global text 6 GB data for $120. Then they

send a private message to any moderator with their phone number, proof they ordered the SIM before Nov 16, and a request to upgrade to the promo.