topic Re: Payment in Get Support

Re: Payment

joanne55 — Tue, 04 Jan 2022 10:14:30 GMT

My acct is suspended, my MC has been compromised and waiting for new card, I did send info on this awaiting my card to update info

Re: Payment

hTideGnow — Wed, 10 Nov 2021 13:30:53 GMT

@joanne55 get a voucher and load into our account to get your service back up. You can get voucher from different retails, but some might take 24 hours for the voucher to activate. Try to get it from Shoppes drug mart or Shell, their voucher be can used without wait time.

Re: Payment

Triguy — Wed, 10 Nov 2021 13:38:27 GMT

You can make a payment with a voucher and call 611 or you can also use recharge.com or ding.com but there is a service charge.

Re: Payment

t_p — Wed, 10 Nov 2021 16:40:38 GMT

@joanne55 wrote:
My acct is suspended, my MC has been compromised and waiting for new card, I did send info on this awaiting my card to update info

@joanne55

You can also use an online ~~instant~~ top up service like recharge.com or ding.com for convenience if you don't mind the extra charges

Edit: On condition you have another credit card to use of course. But in that case, you'd be able to replace the old registered card with another card, not having to wait for the replacement card to arrive.

🤔

Re: Payment

Anonymous — Wed, 10 Nov 2021 15:13:24 GMT

@t_p : Just for some terminology...those sites are for vouchers. I don't know of any online instant top-up services. Maybe someone does.

That terminology may not be right either. They might be called real time payment. But I use the former anyway.

@joanne55 : You can also use those prepaid "credit" card gift cards. Not MyVanilla. Vanilla works. And others.

Re: Auto payment not accepted

joanne55 — Wed, 10 Nov 2021 15:17:33 GMT

I have my payment info updated, new MC, please take my account out of suspended

Re: Auto payment not accepted

Anonymous — Wed, 10 Nov 2021 15:20:35 GMT

@joanne55 : Now you need to make a manual payment to get your balance up to your plan cost. Then it should renew. Use Other. Not Amount Due.

Re: Payment

t_p — Wed, 10 Nov 2021 15:42:53 GMT

@Anonymous wrote:
@t_p : Just for some terminology...those sites are for vouchers. I don't know of any online instant top-up services. Maybe someone does.
That terminology may not be right either. They might be called real time payment. But I use the former anyway.

I found this site: https://www.doctorsim.com/ca-en/topup-phone/

They claim:

How long does it take to recharge a mobile phone?

Recharging a phone with doctorSIM is almost instantaneous. It takes less time than it takes to process the actual request! In approximately 30 seconds, the money will have arrived at its destination.

Have not tried yet, so don't know for sure.

Re: Payment

Anonymous — Wed, 10 Nov 2021 15:52:22 GMT

@t_p : I've tried them. So far, the ones I know text a voucher PIN to the number. You need to redeem it. Still no instant top-up.