topic Re: If autopay does not go through in Get Support

If autopay does not go through

crazycolby — Wed, 05 Jan 2022 06:29:39 GMT

I just wondering if autopay does not go through or I did not pay on time, I will lost my account and my phone number and my fall prom plan?

Re: If autopay does not go through

ShawnC13 — Wed, 04 Jan 2017 14:49:45 GMT

No you will not. Your phone will become inactive but your account with number is held for 90 days if you do not pay or renew during that time it will then be closed.

Re: If autopay does not go through

crazycolby — Wed, 04 Jan 2017 14:54:52 GMT

how about my plan?

Re: If autopay does not go through

ShawnC13 — Wed, 04 Jan 2017 14:57:42 GMT

That I am not sure. If you are on the fall Promo and let it expire you would then need to pick a plan to reactivate and without it being an option now I don't think you would be able to get it. I may be wrong on this.

Re: If autopay does not go through

crazycolby — Wed, 04 Jan 2017 15:01:47 GMT

Got it thanks.

Re: If autopay does not go through

Rockdaddy22 — Wed, 04 Jan 2017 15:20:47 GMT

You could still activate the same plan in those 90 days

Re: If autopay does not go through

mimmo — Wed, 04 Jan 2017 15:32:06 GMT

In a pm with mods I was told that adding funds to a suspended plan it should automatically renew the last plan if all goes as it is supposed to. If it doesn't you are at the mercy of the mods if they will give you the promo back or if you will have to chose one of the regular plans. I think much depends on why it was suspended how long etc...

Re: If autopay does not go through

Rockdaddy22 — Wed, 04 Jan 2017 15:33:23 GMT

If it passes 90 days it's too late. Other than that, you can keep your plan.

Re: If autopay does not go through

crazycolby — Wed, 04 Jan 2017 17:25:25 GMT

good to know, thanks