topic Re: Password Reset in Get Support

Password Reset

Barbara — Wed, 05 Jan 2022 06:28:12 GMT

I've tried to reset my password (forgot it), but the automatic email to reset the link is not generating. I then tried filling out the contact form for help, but it is not recognizing my email address as valid, and is not letting me submit the form. I'm caught in password limbo 🙂

Re: Password Reset

collin1215 — Sat, 31 Dec 2016 01:42:51 GMT

Have you tried Private Messaging a mod?

That would be your best option right now as you have access to the community forums account. Just provide the appropriate information and you should be fine

Re: Password Reset

Barbara — Sat, 31 Dec 2016 02:01:07 GMT

thanks - resolved

Re: Password Reset

collin1215 — Sat, 31 Dec 2016 02:04:33 GMT

@Barbara wrote:
thanks - resolved

no problem (:

Re: Password Reset

Josie1010 — Fri, 29 Dec 2017 16:13:08 GMT

Hello I need my password reset. Public Mobile sent me a link and it doesnt work help me please I need to top up my cell service. my user ID is: jxxxxxxxxxxail.com

Thank you,

Josie

Re: Password Reset

koimr1 — Fri, 29 Dec 2017 16:46:05 GMT

@Josie1010 wrote:
Hello I need my password reset. Public Mobile sent me a link and it doesnt work help me please I need to top up my cell service. my user ID is: jxxxxxxxxxxail.com

Thank you,
Josie

Yes, the online site does have its issues and the password reset is one of them.

Send a PRIVATE message to the mods by clicking here and including your email address, phone number and a brief description of what's wrong ("help! need my password reset") and they will take care of you. 🙂

Re: Password Reset

Luddite — Fri, 29 Dec 2017 17:19:35 GMT

@Josie1010 Just for you info: posting to an old thread is only seen by previous posters. It's always best to begin your own Topic.