topic Problem: All my outgoing local calls are being treated as Long Distance. All incoming calls = VM in Get Support

Problem: All my outgoing local calls are being treated as Long Distance. All incoming calls = VM

CinnaBuns — Wed, 05 Jan 2022 06:28:09 GMT

My plan expired on Dec. 27, 2016. The following day I purchased PM vouchers and renewed for another 30 days buying unlimited province wide calls, unlimited international text and 1gb data. I got a nice $20 credit due to the current promotion of picking 3 options.

I made my first calls today and every call I make to local numbers fail with a message saying: "Sorry, we cannot complete your call. You don't have an active long distance add on and this call is not covered by your plan..."

Any incoming calls go directly to voice mail.

Text messaging also does not work.

can you please help me?

Re: Problem: All my outgoing local calls are being treated as Long Distance. All incoming calls = V

SD08 — Fri, 30 Dec 2016 21:53:06 GMT

You'll need to tag a moderator for their help. Like this: @Shazia_K

More info on how to contact them:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Community-Moderators/ta-p/76452

Re: Problem: All my outgoing local calls are being treated as Long Distance. All incoming calls = V

Shazia_K — Fri, 30 Dec 2016 21:58:32 GMT

Hello @CinnaBuns,

Sorry to hear about this,

Can you please send me a PM with your Public Mobile SIM card #?

Thanks,

Shazia

Re: Problem: All my outgoing local calls are being treated as Long Distance. All incoming calls = V

claralam8 — Mon, 14 Aug 2017 17:33:35 GMT

Hi

All my local outgoing calls are long distance for some reason is there away to fix this issue

Re: Problem: All my outgoing local calls are being treated as Long Distance. All incoming calls = V

Michael77 — Mon, 14 Aug 2017 18:03:00 GMT

Hi claralam8,

Are you not able to make long distance calls (province wide)? Does the message say you are calling long distance and the call goes through?

Re: Problem: All my outgoing local calls are being treated as Long Distance. All incoming calls = V

BarbaraJeddore — Tue, 31 Mar 2020 15:53:06 GMT

I can’t make any calls, my account is paid