topic Re: Please help urgent - cannot make any calls in Get Support

Please help urgent - cannot make any calls

airlessc — Wed, 05 Jan 2022 06:28:00 GMT

I have switched to public mobile last month with the 90 day promo (12GB of data, unlimited province-wide talk and unlimited global text). It has been working fine for the past month, but suddenly cannot make any phone calls today. When I dial a number, it says "Talk is not included in your current plan". Could one of the moderators here please help?

Re: Please help urgent - cannot make any calls

NDesai — Fri, 30 Dec 2016 18:50:07 GMT

@Shazia_K will help you look into this.

Re: Please help urgent - cannot make any calls

Mary_M — Fri, 30 Dec 2016 18:54:02 GMT

Hey @airlessc,

Thank you for reaching out to us!

Sorry to hear that you're having a hard time placing local calls. Your account shows that everything is active and your plan is functional, can you please confirm if this happens to every number you call, or only specific ones? If specific, please send me the numbers via private message.

Respectfully,

Mary

Re: Please help urgent - cannot make any calls

ShawnC13 — Fri, 30 Dec 2016 18:57:58 GMT

edited because mod is already on scene lol

Re: Please help urgent - cannot make any calls

airlessc — Fri, 30 Dec 2016 19:07:14 GMT

Sorry for the false alarm everyone! I just found out that I have keyed in the wrong number (oops...), I keyed in only 9 digits instead of 10. Everything is working fine now. Thank you all for the fast response!

Re: Please help urgent - cannot make any calls

Mary_M — Fri, 30 Dec 2016 19:08:27 GMT

Thank you for the update @airlessc 🙂

Cheers,

Mary

Re: Please help urgent - cannot make any calls

andr3y — Mon, 06 Nov 2017 13:40:41 GMT

Hi,

I just got this problem.

I have been able to make calls until today.

It's all local. So now i can receive but not call out. Please help ASAP