topic Re: rewards not applied on next estimated payment? in Get Support

rewards not applied on next estimated payment?

piepie — Wed, 05 Jan 2022 06:27:52 GMT

my 'rewards earned' section shows $11 total, however only $6 is being applied for the 'next estimated payment'. Can someone clarify this for me?

I have

AutoPay reward - $6

Refer a friend - $3

Community reward - $2

it seems only the autopay is being applied.

Thanks

Re: rewards not applied on next estimated payment?

wilts — Fri, 30 Dec 2016 13:30:32 GMT

I have a similar situation but the Mod I contacted that the amounts in the reward section (on next billing) will be deducted first, then the amount the $6.00 ant the the correct amount will be charged.

If not sure contact a mod for clarification.

Re: rewards not applied on next estimated payment?

neo911 — Fri, 30 Dec 2016 16:30:08 GMT

@piepiethere's a known glitch in the rewards system.

Even I had faced a problem with referral rewards. Best would be to contact a moderator @Shazia_K @Mary_M or anyone else to resolve the problem.

They might not resolve it right away but will credit the amount which is due before your renewal. Make sure to inform them your account renewal date.

Re: rewards not applied on next estimated payment?

Shazia_K — Fri, 30 Dec 2016 16:35:52 GMT

Hey @piepie,

Please send us a PM with your Public Mobile phone number if you want us to take a look at this for you.

Thanks,

Shazia

Re: rewards not applied on next estimated payment?

NDesai — Fri, 30 Dec 2016 18:41:10 GMT

It's not possible for the system to not count available rewards. I haven't heard anything about this. Sure that sometimes rewards don't get added but whatever you have available should be subtracted from your plan price.

Send private message to Shazia and she will look into this....

Re: rewards not applied on next estimated payment?

wilts — Fri, 30 Dec 2016 19:03:45 GMT

Already have contacted a mod.

Last month the $6. (billing one) was missed, but now been applied, bur the refer a friend and communuty rewards were not. As of today I show $6.00 beeing deducted for the nect referral (part of what was missed in the last renelal, but not the comunity of refferal ones for both the last period, or this one. Hopefully they will fix this before my next renewal.

Re: rewards not applied on next estimated payment?

Mary_M — Fri, 30 Dec 2016 19:52:40 GMT

Hey @wilts,

Since your next renewal is in March, I suggest we give it some time. We'll be able to intervene and look into it if needed 🙂

Mary

Re: rewards not applied on next estimated payment?

newpubliciphone — Fri, 30 Dec 2016 21:46:08 GMT

@Mary_M

hi i have the same issue of rewards only showing 2$ for a 3 months plan

i recived ticket number IN0000012741477.

but no progress in a long time

i have payment due in a month and dont want to miss out on 4$ of rewards

can you please tell me the status of my ticket

Re: rewards not applied on next estimated payment?

newpubliciphone — Fri, 30 Dec 2016 21:44:42 GMT

hi i have the same issue of rewards only showing 2$ for a 3 months plan

i recived ticket number is IN0000012741477.

but no progress in a long time

i have payment in a month dont want to miss out on 4$ of rewards

can you please tell me the status of my ticket

Re: rewards not applied on next estimated payment?

Mary_M — Fri, 30 Dec 2016 21:49:50 GMT

Hey @newpubliciphone,

Your ticket is still in progress - as soon as its' resolved, the correct autopay reward will reflect and apply on your account. You won't miss out on the reward!

Mary

Re: rewards not applied on next estimated payment?

newpubliciphone — Fri, 30 Dec 2016 21:54:41 GMT

@Mary_M

thank you for the prompt reply