topic Re: Porting issue (from Koodo) in Get Support

Porting issue (from Koodo)

srslymico — Wed, 05 Jan 2022 06:27:50 GMT

Hi,

I successfully activated my PM sim and tested it. Everything was working fine with the new temporary number (Phone calls, text messages, data test).

Followed instructions and logged onto the PM self serve -> Plans/Addons -> Change pone number. Website displayed that the number change was successful, but I never got the text message saying that the port was done.

Now the PM sim is not working at all. Good thing is that my Koodo sim is still working.

I really want to get this switch done and over with. Any help would be greatly appreciated!

@Shazia_K @Mary_M

Edit: Just five minutes after I posted this, my Koodo sim stopped working. Now I got nothing lol. Pls halp

Re: Porting issue (from Koodo)

NDesai — Fri, 30 Dec 2016 08:21:18 GMT

Sometimes it takes some time for porting to complete. If nothing changes in the morning, you will need help from a mod.

Re: Porting issue (from Koodo)

srslymico — Fri, 30 Dec 2016 10:52:40 GMT

I see, hopefully it goes through sooner rather than later.

I'm expecting an important phone call today.

Re: Porting issue (from Koodo)

xCameron94x — Fri, 30 Dec 2016 14:05:59 GMT

seems like a silly question, but did you choose a different e-mail address to sign up for PM. I heard if you use the same e-mail you used for koodo it causes a porting problem (I ported over from koodo too)

Re: Porting issue (from Koodo)

srslymico — Fri, 30 Dec 2016 14:09:15 GMT

Yes i did use a different email

Re: Porting issue (from Koodo)

ShawnC13 — Fri, 30 Dec 2016 14:23:30 GMT

Where you on Koodo prepaid or post paid?

Re: Porting issue (from Koodo)

srslymico — Fri, 30 Dec 2016 14:37:56 GMT

Postpaid

Re: Porting issue (from Koodo)

Shazia_K — Fri, 30 Dec 2016 15:02:46 GMT

Hello @srslymico,

I'm sorry to hear about this,

Port completed, but there is a little issue with the account itself, a ticket has been sent to our tech team ref #: 7392170

Please periodically try rebooting your phone in about 1 hour from now and everything should be working fine.

Thanks,

Shazia

Re: Porting issue (from Koodo)

srslymico — Fri, 30 Dec 2016 15:06:37 GMT

@Shazia_K Thank you so much! Hopefully it'll get fixed soon!

Re: Porting issue (from Koodo)

ShawnC13 — Fri, 30 Dec 2016 15:17:46 GMT

Thank you Shazia!

Re: Porting issue (from Koodo)

Shazia_K — Fri, 30 Dec 2016 15:45:15 GMT

Hey @srslymico,

Thank you for your patience,

Can you reboot your phone, please? everything should be working now.

I needed to create a new account for you in order to rectify asap, don't worry everything remains the same.

You will only need to create your self-serve account again: here https://selfserve.publicmobile.ca/self-registration/

Let me know how it goes.

Thanks,

Shazia

Re: Porting issue (from Koodo)

srslymico — Fri, 30 Dec 2016 16:03:06 GMT

It's working now!

@Shazia_K you da real MVP!