topic Re: Local call considered long distance by other carrier in Get Support

Local call considered long distance by other carrier

erotavlas — Wed, 05 Jan 2022 06:27:43 GMT

Something wierd happened which caused the person I called to incur long distance charges.

When I first signed up to public mobile I used a temporary number with 437 area code. I also had my Rogers account active and people I knew called my using my old Rogers number (416) with call forwarding set up to my active Public mobile number - since I don't have dual sim card phone.

Myself and the other person were in Whitby Ontario. They are on Rogers network (with 416 numbers) and called me using my 416 number - great everything worked as expected - call got fowarded to me correctly.

Then leter I called them back, but my sim is for Public Mobile using new 437 number Now for both times I called them, their Rogers account shows a long distance charge for both calls from Whitby Ontario.

WHat is going on? WHy can they call out to the Rogers 416 number and not incur long distance charge but when they receive call from 437 public mobile number it is considered long distance.

Please someone explain this.

(Now that I fully ported my 416 rogers number over to Public Mobile, I will test again when I go back to Whitby, to see if the charges are incurred again)

Re: Local call considered long distance by other carrier

will13am — Thu, 29 Dec 2016 17:49:37 GMT

That makes no sense. Long distance charges are incurred by the caller, never the recipient.

Re: Local call considered long distance by other carrier

ech_786 — Thu, 29 Dec 2016 17:55:32 GMT

Never heard of this ...and this is very strange...

I would send print shots to one of mods to have them look into this.

Good luck

Re: Local call considered long distance by other carrier

Rockdaddy22 — Thu, 29 Dec 2016 18:01:39 GMT

I have to agree, this makes no sense

Re: Local call considered long distance by other carrier

imm1304 — Thu, 29 Dec 2016 18:04:38 GMT

Hi @erotavlas!

This has got to be a billing error on Rogers' part OR the long distance charge is for some other outgoing call from that particular line.

You don't get charged long-distance for incoming calls, no matter where the call originates from. 437 is the new Toronto area code in use for more than a year already and is not exclusive to PM.

I have family members on Rogers wireless and they call me all the time. Never heard of such long distance charges... I had used a 437 area code on my PM line for a few months before I ported-in a 416 number.

The only scenario I can think of is that the person was somehow in roaming zone and got charged for using the phone while roaming. This could happen if their plan is old and restricted to home zone. I hope your friend can sort this out with Rogers. Good luck!

Re: Local call considered long distance by other carrier

imm1304 — Thu, 29 Dec 2016 18:08:29 GMT

@ech_786, PM mods can not help with Rogers billing issues. PM has not charged this person any money, its Rogers who most likely have made a mistake. I encourage the OP to inquire further with the party that is billing the friend.

Re: Local call considered long distance by other carrier

ech_786 — Thu, 29 Dec 2016 18:12:08 GMT

That is correct .. sorry I was thinking Roger in my mind but type mod there... sorry

@imm1304

Re: Local call considered long distance by other carrier

fisher — Thu, 29 Dec 2016 18:18:30 GMT

i think you should call rogers and find out where is the mistake.

Rogers Bill always get a mistake. i have two times for extra-charge bill...

just call them ..

Re: Local call considered long distance by other carrier

imm1304 — Thu, 29 Dec 2016 18:19:56 GMT

Thats allright @ech_786, we wish the OP good luck in resolving this and hopefully the OP will post an update when it is sorted because this is a strange problem and many of us would like to know what the cause/explanation was. 🙂

Re: Local call considered long distance by other carrier

jackjin127 — Thu, 29 Dec 2016 18:21:26 GMT

thats right ~~

Re: Local call considered long distance by other carrier

computergeek541 — Thu, 29 Dec 2016 18:45:37 GMT

For the person receiving the call, your number could be from anywhere. It makes no difference.

Re: Local call considered long distance by other carrier

erotavlas — Thu, 29 Dec 2016 18:48:28 GMT

Thanks guys, since it appears not possible, I called Rogers and they found that it was a mistake and corrected the error. Not sure why it happened in the first place. What a hassle.

Re: Local call considered long distance by other carrier

computergeek541 — Thu, 29 Dec 2016 22:41:51 GMT

I couldn't find a local calling area map for Rogers but I did find a Fido one for Toronto phone numbers. I am going to assume that Fido and Rogers both use the same local calling areas for received calls for people with a Toronto number.

https://www.fido.ca/cms/pdf/lca/LCA_TORONTO_EN.pdf

According to the above, receiving a call on Toronto cell while in Whitby is in fact long ditsance.

Base on that, if that other person is in Whitby an receives a call from anyone, the long distance charges are correct unless he/she has long distance included as part of the price plan. In any event, this has nothing do with your end or your phone number (it is being caused by something on the other person's side).

Re: Local call considered long distance by other carrier

erotavlas — Thu, 29 Dec 2016 19:22:12 GMT

Yes that sounds right, I was told the other person has Canada wide calling so that's why they reversed the charge.

I didn't know Whitby was actually considered long distance to Toronto.

Re: Local call considered long distance by other carrier

will13am — Fri, 30 Dec 2016 03:46:39 GMT

@erotavlas wrote:
Yes that sounds right, I was told the other person has Canada wide calling so that's why they reversed the charge.

I didn't know Whitby was actually considered long distance to Toronto.

In old legacy landline plans, it would be. Cellular plans typically have a wider local calling area.