topic Re: Cannot access self serve page in Get Support

Cannot access self serve page

ssheri1 — Wed, 05 Jan 2022 06:27:23 GMT

Hi community,

I registered my public mobile SIM, ported my number from Fido, registered my plan and made my first payment successfully on December 25th. Unfortunately after this was all done, I got booted out of the self serve page and since that moment I have been unable to regain access to the self serve page.

I tried to perform several password resets (different times durign the day) but the emails have taken too long to come in and the page expired. *UPDATE* I finally successfuly did a password reset this morning but I still get the same error mentioned below when logging in.

When I try logging in with my old password I get redirected to a page that provides the following message:

Generic Error

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page.

Please help.

Thanks,

Ssheri1

Re: Cannot access self serve page

will13am — Wed, 28 Dec 2016 16:19:23 GMT

Send a private message to a moderator for assistance. I will tag one for you on this thread.

@Shazia_K

Re: Cannot access self serve page

ssheri1 — Wed, 28 Dec 2016 18:55:35 GMT

I did already this morning but haven't heard from the MOD yet

Re: Cannot access self serve page

nishufan — Wed, 28 Dec 2016 18:59:13 GMT

Hi @ssheri1

Sometimes, the system has some error. You can try another time. If it is not working, contacting the moderators is the only way to fix it. Thanks

Re: Cannot access self serve page

nishufan — Wed, 28 Dec 2016 19:01:16 GMT

Hi @ssheri1

You should expect one day or more to get a reply.

Re: Cannot access self serve page

ssheri1 — Wed, 28 Dec 2016 19:02:05 GMT

It will be a week soon and I haven't been able to access my account. I have already emailed to an MOD and still waiting for a response. It's unfortunate that issues takes so long to be resolved

Re: Cannot access self serve page

nishufan — Wed, 28 Dec 2016 19:05:49 GMT

Hi @ssheri1

Try to tag them, sometimes it works. @Mary_M

Re: Cannot access self serve page

ssheri1 — Wed, 28 Dec 2016 19:06:49 GMT

Thanks so much I will try it

Re: Cannot access self serve page

Shazia_K — Wed, 28 Dec 2016 20:09:25 GMT

Hey @ssheri1,

I'm sorry to hear about this,

I did receive a private message from you but there is some info missing such as account #, phone # or SIM card #.

Please reply back so I can help! 🙂

Thanks,

Shazia

Re: Cannot access self serve page

fpasquill — Sun, 31 Jul 2022 23:45:45 GMT

When I attempt to log in I get an error message, Page Expired, Page no longer available

Re: Cannot access self serve page

softech — Sun, 31 Jul 2022 23:49:33 GMT

@fpasquill wrote:
When I attempt to log in I get an error message, Page Expired, Page no longer available

@fpasquill you were trying to access Self Serve page : https://selfserve.publicmobile.ca/

Try again with Incognito mode, that would help

Or you can try to use a completely different browser (Edge/Chrome/Firefox)

Or try on another device

Let us know how it turns out