topic Re: Over 8GB disappeared in Get Support

Over 8GB disappeared

MadeJust — Wed, 05 Jan 2022 06:27:16 GMT

I've been checking my usage regularly, and was well below my 12GB limit. Then all of a sudden I got a warning I was 75% then shortly after 95%. I checked my account online and it shows 8400MB used on the 23rd, but I have no idea how or why that happened. Is there any chance I can get that back? My plan isn't up for renewal until Jan 27th and I'm almost out of data. I can't afford to spend $30 on a measly 1GB add-on.

Re: Over 8GB disappeared

poutinecity — Wed, 28 Dec 2016 06:49:39 GMT

What kind of device are you using?

Re: Over 8GB disappeared

NDesai — Wed, 28 Dec 2016 06:52:10 GMT

Its possible to track this usage from your phone settings. See what apps used that much of data. Restrict those apps to not use any data.

If there is an error from Public Mobile side, they might adjust it for you. Send private message to one of the mod with details.

Worst case, you will have to buy an add-on if they can't adjust your data usage.

Re: Over 8GB disappeared

MadeJust — Wed, 28 Dec 2016 06:53:54 GMT

iPhone 5s, running 10.2. I'm not sure if maybe it was a rogue app, or if something was running in the background when I wasn't using my phone or what... but it's highly unusual, especially since I rarely use data heavy apps.

I was using it for tethering for a little while when the internet when down in my place, but I only used it to stream a few shows, none of which were in HD (not Netflix, I know how much data that uses and avoid it because of that).

Re: Over 8GB disappeared

poutinecity — Wed, 28 Dec 2016 06:55:13 GMT

Do you have wi-fi assist enabled?

Re: Over 8GB disappeared

poutinecity — Wed, 28 Dec 2016 06:56:16 GMT

Streaming video even in SD will definitely add up too.

Re: Over 8GB disappeared

MadeJust — Wed, 28 Dec 2016 06:56:27 GMT

Ok I checked my phone, it was when I was teetering. My computer must've been downloading an update, even though I have auto update AND download turned off.. but it's a Mac and Apple constantly changes settings with every update so it's possible it got turned back on somehow.

This sucks. 😞

Re: Over 8GB disappeared

MadeJust — Wed, 28 Dec 2016 06:57:43 GMT

Each show was only like 250-450MB and it was only a few. Def not 8GB.

Wifi assist is turned off. It was my stupid computer.

Re: Over 8GB disappeared

poutinecity — Wed, 28 Dec 2016 07:04:59 GMT

That does suck. Do you use my data manager or a similar app to track your usage or do you just check your data is iOS settings?

Re: Over 8GB disappeared

MadeJust — Wed, 28 Dec 2016 07:07:32 GMT

I usually just check my phone. this is the first time I used it for tethering.

Re: Over 8GB disappeared

NDesai — Wed, 28 Dec 2016 08:10:30 GMT

That really sucks that you forgot to turn off tethering and to switch over to wifi on your mac. Well, you always learn your lesson this way....Good news is that your renewal is not far away. Keep your data usage to email or browsing and avoid videos for time being. Or if you can't, simply buy an add-on.

Re: Over 8GB disappeared

poutinecity — Wed, 28 Dec 2016 08:34:43 GMT

Do your phone and Mac use the same apple id? I thought the Mac had enough sense to not install updates when connected via a personal hotspot. At least that's been my experience.

I recommend downloading my download manager. It's free in the App Store. You can set alarms, so you'll know if you've gone over your daily allowance or hit specific targets that you specify. Although it won't change the past, it can help you avoid future problems. I hope you find this useful.

Re: Over 8GB disappeared

will13am — Wed, 28 Dec 2016 12:14:13 GMT

I used to be with Wind mobile and never had usage shock with tethering. Upon switching to Public Mobile, I have only tethered to a laptop twice and both times, I consumed 500 megs within a blink of an eye. My lesson learned is to identify the connection as limited in Windows and turn off LTE to slow things down just in case.

Re: Over 8GB disappeared

Garry — Wed, 28 Dec 2016 13:41:44 GMT

As bad as it is right now...........just be happy you weren't on a 30day plans with Koodo/Fido/etc.

Their $5/100mb overage fees would have cost you a small fortune.

Re: Over 8GB disappeared

Vickel — Wed, 28 Dec 2016 15:44:14 GMT

@Garry wrote:
As bad as it is right now...........just be happy you weren't on a 30day plans with Koodo/Fido/etc.

Their $5/100mb overage fees would have cost you a small fortune.

+1 that would have been 1 massive bill

Re: Over 8GB disappeared

outdoorsaddix — Thu, 29 Dec 2016 13:24:36 GMT

@Vickel Just shy of $400 in overages to be exact (dependant on base plan of course, I assumed 1GB/mth)