topic Re: Porting issue - Cannot receive calls and text - Also cannot send text in Get Support

Porting issue - Cannot receive calls and text - Also cannot send text

amm1 — Wed, 05 Jan 2022 06:26:48 GMT

I need some help. Today I ported my number. It seems number has been ported but I have problems.

I can make phone calls but I cannot receive any calls and text messages. Also I cannot send any text messages.

Anyone knows whats wrong and what to do?

Update:

I can now receive and make calls but cannot receive or send text messages!!!

Re: Porting issue - Cannot receive calls and text - Also cannot send text

ShawnC13 — Tue, 27 Dec 2016 17:58:08 GMT

How long ago did you start your port and from what provider? It can take up to a couple of hours to be fully completed.

Re: Porting issue - Cannot receive calls and text - Also cannot send text

mimmo — Tue, 27 Dec 2016 17:58:54 GMT

your port is incomplete.

how long ago did you port, can take 2 minutes can take 2 hours.

who did you port from? if koodo was your PM email the same as your old provider?

what info did you provide to port your number? safest are account number and old account name exatly as on statement

Re: Porting issue - Cannot receive calls and text - Also cannot send text

amm1 — Tue, 27 Dec 2016 19:09:24 GMT

After posting this tread, I got a text message from PM that transfer request has been completed. I ported the number around 4 hours back from Petro Canada Mobile.

Now I can call and receive the calls but cannot send or receive text messages. I have restarted the phone, number of times.

Re: Porting issue - Cannot receive calls and text - Also cannot send text

ShawnC13 — Tue, 27 Dec 2016 19:22:57 GMT

When you purchased your plan are you sure you added texting to your plan? If you go into your self serve is Global Texting listed as something in your plan?

Re: Porting issue - Cannot receive calls and text - Also cannot send text

amm1 — Tue, 27 Dec 2016 20:53:11 GMT

The text messaging is working now.