topic Re: New phone no data in Get Support

New phone no data

Lynne — Wed, 05 Jan 2022 06:26:17 GMT

Hello i got a new phone and now I have no data I can get calls and texts but no data. I put in my sons wind chip and it gets everything anything I can do to get it working? It sucks to pay for something you can't use. Also if I put the chip back in my old phone everything works again so I don't think the chip is bad like the store told me. The phone is unlocked and the calls work

Re: New phone no data

computergeek541 — Mon, 26 Dec 2016 05:45:20 GMT

Access points need to be set up many times when the phone comes from a different carrier. Some phones have the settings arleady saved within the phone's software but others do not. In fact, there are many model phones when sold directly by the manuacter as factory unlocked do not require the user to manually enter these settings in, but if you buy that same phone from a carrier, those same settings for any other carrier are often missing (often a deliberate attempt by that carrier to make the phone harder to user on a different company).

Here are some general steps for setting up the access points:

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-Up-Data-On-Your-Phone/ta-p/26

Re: New phone no data

dohadotahmed — Mon, 26 Dec 2016 08:04:01 GMT

Hi, your call and sms are working but data is not working. So the phone is unlocked for sure.
Can you please check your mms please by trying to send mms. If mms also not work then the problem is definitely apn (access point name) setting.
Then configure the APN manually by the link mentioned above by computergeek541.

Re: New phone no data

mohammedessam — Mon, 26 Dec 2016 15:10:40 GMT

Follow the following steps to set you APN
http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Re: New phone no data

Lynne — Mon, 26 Dec 2016 16:35:05 GMT

Thank you it worked

Re: New phone no data

srlawren — Mon, 26 Dec 2016 18:25:52 GMT

@Lynne glad to hear it's working! Did you get a new phone for Christmas? 🙂 What did you get? (Just curious)

Re: New phone no data

Lynne — Tue, 27 Dec 2016 01:32:40 GMT

Yes I got myself a new phone its just a zenfone 3 laser and so far I'm happy with it for the price.

Re: New phone no data

srlawren — Tue, 27 Dec 2016 04:11:19 GMT

@Lynne nice! I hope you enjoy--those are very nice phones with a great value proposition!