topic Re: Plan reactivation issue in Get Support

Plan reactivation issue

mnz — Wed, 05 Jan 2022 06:26:06 GMT

Hi,

My account has been suspended since November. I tried to change my plan to the 10 days text-only plan and reactivate it to port my number, but I couldn't.

Apparently the site has charged me twice, but the current ballance is still $0.

Any Ideas?

Thanks,

Naser

Re: Plan reactivation issue

zhadj030 — Sat, 24 Dec 2016 23:48:52 GMT

Best thing is to contact a mod

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Community-Moderators/ta-p/76452#M115

Re: Plan reactivation issue

Luddite — Sun, 25 Dec 2016 00:58:47 GMT

What plan are you trying to reactivate?

a) as "Available Funds",

b) when you click "My Rewards",

c) in Transaction History for 90 days under the Payment tab?

Re: Plan reactivation issue

Saray_O — Mon, 26 Dec 2016 15:22:02 GMT

Hey @mnz,

If you still need help with that, send me a private message with your phone number 😛

Thank you!

Re: Plan reactivation issue

mnz — Tue, 27 Dec 2016 07:44:49 GMT

Thanks guys forthe responses.
I sent my info to Saray_O, and am waiting for the response.
@Luddite, I see two $11 payment has happened and it shows $25 in total as current ballance (+rewards) but in the main page the balance is still $0, and if I try to pay the plan it asks me to pay again.
It's been a long time I have been with public mobile and they have always had this kind of issues in their system. My problems has been always resolved by the help from support, though it takes 48-72 hours, and even more some times.