topic Re: Cant Logon to account Generic Error in Get Support

Cant Logon to account Generic Error

shannon211 — Wed, 05 Jan 2022 06:25:51 GMT

Hello I ported my service to PM the other day and recieved multiple errors in the process, looks like my number and service is now working but I cannot logon to my online account, I am getting a generic error everytime I try. I have messaged three MODS but have gotten no response, any help in this would be great, thanks again and Merry Christmas 🙂

Re: Cant Logon to account Generic Error

zhadj030 — Sat, 24 Dec 2016 17:55:53 GMT

This could sound weird but try later, in about 30-45 min , (enjoy watching the snow falling if any is ) there are some times where you just can't log in for the that reason and the only solution is to try again later

edit: Messaging 3 mods wont help, it would just increase the backlog, messaging one Mod will get all their attention since it goes to a pool

Re: Cant Logon to account Generic Error

shannon211 — Sat, 24 Dec 2016 17:57:19 GMT

Havent been ever able to logon to my account this is from the time I ported yesterday in the afternoon, I have tried many times, my husband has an account and has no issues getting into his account just mine is not working

Re: Cant Logon to account Generic Error

pulp74 — Sat, 24 Dec 2016 17:57:47 GMT

Hi. Some people reported that changing to different browser helps. Try Firefox, Opera or highest Internet Explorer browsers. Good luck.

Re: Cant Logon to account Generic Error

shannon211 — Sat, 24 Dec 2016 18:01:58 GMT

Tried that as well, explorer, firefox, PC and mobile nothing works, dont believe that this is a browser issue in this case as my account has never worked and my husbands works on the same computer, from my research online it appears that a MOD needs to fix this for me to gain access

Re: Cant Logon to account Generic Error

pulp74 — Sat, 24 Dec 2016 18:16:55 GMT

Then in your case I guess you need to send private message to one of the moderators. Here you can find instructions how to do it : http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Community-Moderators/ta-p/76452

Be aware that moderators still busy with more urgent cases when service doesn't work at all so be patient but rest assured that they will come back to you. Thanks.

Re: Cant Logon to account Generic Error

mimmo — Sat, 24 Dec 2016 18:43:24 GMT

switchingto french helps incognito mode SOMETIMES does the trick. else waiting several->24 hours (I think you did that). then messaging one mod is the thing to do 🙂

Re: Cant Logon to account Generic Error

UDP7 — Sat, 24 Dec 2016 20:01:52 GMT

You tried doing what you could do. I think it's time to get a mod in here. @Mary_M

Re: Cant Logon to account Generic Error

Luddite — Sat, 24 Dec 2016 23:13:07 GMT

@shannon211 You can also request an account reset from tech support via https://publicmobile.ca/en/on/get-help.

Since account resets are time sensitive it's best to turn on email notification of private messages.

Re: Cant Logon to account Generic Error

ute1978 — Sun, 25 Dec 2016 16:28:10 GMT

I am getting the Generic Error from time to time (more often now than before). Sometimes I can log in when trying another browser. Another time I cannot not log in even with a new browser. I just had to wait and after about 24 hours I could log in.

Re: Cant Logon to account Generic Error

Rockdaddy22 — Sun, 25 Dec 2016 16:31:50 GMT

If you've never been able to get into your account, it definitely a problem you need help with. Merry Christmas everyone 🎄☃🎅🏻🎅🏿🎅🏽

Re: Cant Logon to account Generic Error

Saray_O — Mon, 26 Dec 2016 16:50:08 GMT

Hi @shannon211

I just sent you a private message 😄

Re: Cant Logon to account Generic Error

JUNA1D5HAH — Mon, 26 Dec 2016 17:47:29 GMT

Happy Holidays!

I think there is a delay.

Re: Cant Logon to account Generic Error

zhadj030 — Mon, 26 Dec 2016 18:37:04 GMT

@shannon211 Please keep us updated about the issue and if possible the solution.

Thanks