topic Re: Please help... Desperate need of an answer in Get Support

Please help... Desperate need of an answer

JackedDaniels — Wed, 05 Jan 2022 06:25:49 GMT

To anyone out there who can offer some help before Christmas...

I referred an account the same day I activated mine nearly two months ago and everything was working correctly till yesterday afternoon on that account. That's when it started to go downhill, starting with the data service. A few hours after that, the number completely stopped functioning. A few hours after that, the account was no longer available and the email was not in the data base anymore. Now I've received a text message from Public Mobile saying my refer a friend reward will be taken away as my friend has left.

I am starting to panic because it's looking like the account is officially gone and now we're left with no phone number and no service.

Is there anything that can be done? I just don't understand how and why this has happened.

Is there anything that can be done to check what has happened?

Re: Please help... Desperate need of an answer

mimmo — Sat, 24 Dec 2016 18:46:38 GMT

@JackedDaniels bets thing is to private message one of teh mods @Mary_M seem to be online. hopefully she can give you some advice.

send her all the relevant info: sim card number email address phone number etc...

Hopefully Mary can work a Christmas miricle 🙂

Re: Please help... Desperate need of an answer

JackedDaniels — Sat, 24 Dec 2016 20:05:31 GMT

Thanks for the reply @mimmo. I'm new to the forums and just trying to figure out the best way to navigate through this.

I hope somebody can work a Christmas miracle! It's been a little struggle having the account suddenly pulled away on us.

Re: Please help... Desperate need of an answer

Luddite — Sat, 24 Dec 2016 23:04:57 GMT

If @Mary_M was unable to update your account today, you are stuck waiting until at least tomorrow.

While your service is down you may want some phone service of some kind to tide you over:

- any carrier's prepaid service that just meets your emergency requirements (for me that's speakout7eleven.com); $10 SIM + $25 voucher at any 7eleven store.

- get a voip app (fongo.com and Google Hangouts are "favourites" here) for free calling while on wifi; SMS with Fongo is $2.79 for a month. Plus, if you think you can manage with minimal data outside wifi zones you can get up and running on Virgin's flex data for just $10 ($5 SIM, $5 minimum for data)

Tough spot with no cure tonight I suspect.

Re: Please help... Desperate need of an answer

JackedDaniels — Sun, 25 Dec 2016 00:29:52 GMT

Thanks for the reply @Luddite

Didn't get a reply today, and getting one tomorrow is looking grim as well. I just hope all is not lost here.

Definitely some solid suggestions there. I will definitely take them into consideration.

She will be spending a couple days with me which gives us time to wait for a response or to use a temporary solution.

Re: Please help... Desperate need of an answer

Luddite — Sun, 25 Dec 2016 00:45:17 GMT

Is it your account, or your friend's account that has failed? In either case when was the last payment made and for which duration (10, 30, 90 days)?

Look here if you need "how to" info: Private Messages - viewing and creating

Re: Please help... Desperate need of an answer

JackedDaniels — Sun, 25 Dec 2016 00:59:03 GMT

It would be my girlfriend's account. I ported both our accounts for the 12gb 90 day fall promo back in October/November. Last payment was in the beginning of November.

Re: Please help... Desperate need of an answer

Rockdaddy22 — Sun, 25 Dec 2016 16:47:13 GMT

This kind of thing really shouldn't be happening. I'm sorry you have to deal with this at Christmas:(

Re: Please help... Desperate need of an answer

Luddite — Sun, 25 Dec 2016 19:59:33 GMT

Sounds like http://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/NEW-BUG/m-p/111912#M7848

Re: Please help... Desperate need of an answer

srlawren — Mon, 26 Dec 2016 18:33:33 GMT

@Shazia_K can you please look at this for @JackedDaniels?

Re: Please help... Desperate need of an answer

JackedDaniels — Mon, 26 Dec 2016 18:40:45 GMT

Good news guys!

I recieved good news that everything was fixed and all is back to working!

Unfortunately I lost my refer a friend reward due to the system glitch 😔

Re: Please help... Desperate need of an answer

srlawren — Mon, 26 Dec 2016 18:42:37 GMT

@JackedDaniels glad to hear you're back up and running!