topic Re: Help needed - Account suspended message in Get Support

Help needed - Account suspended message

pboynett — Wed, 05 Jan 2022 06:25:46 GMT

Call me cynical but I had a hunch there was going to be an issue upoon renewal -

I signed up for the great $120 plan that was offered in October. It was same pan I already had but was $68 cheaper for the three month term. All looked good, when I looked up my plan in the auto-renew section of my account overview it said "your plan will renew at $120 on Dec. 23". Today I get a message saying my account is suspended, my card has been charged the $120 but PM is saying I have a balance of $68 owing. Obviously I was auto-billed for the $120 cost of the plan offered in Oct/Nov so not sure why I am $68 in arrears. This is exactly the reason I was skeptical about switching to PM - as the cost of the big three at least comes with some measure of accuracy with billing (at least for me).

Anyone have any ideas of how to solve?

Cheers

Re: Help needed - Account suspended message

zhadj030 — Sat, 24 Dec 2016 18:02:06 GMT

My best guess is to let a Mod deal with that.

@Mary_M can help you out

Re: Help needed - Account suspended message

pboynett — Sat, 24 Dec 2016 18:15:44 GMT

thanks. I have never used the community before. How do I contact mods or are they cruising the forums looking for people in need of assistance?

Re: Help needed - Account suspended message

zhadj030 — Sat, 24 Dec 2016 18:19:40 GMT

@pboynett I already tagged a mod for you, You can just wait until they respond to you.

**Because of the high volume expect some delays in response time. Tagging one mod will get into a pool to all mods so no need to tag them all just one is enough**

Best of luck to resolve the issue and happy holidays

Re: Help needed - Account suspended message

pboynett — Sat, 24 Dec 2016 18:22:11 GMT

appreciate it. happy holidays to you as well. I'd call you to wish you in person but my phone isn't working 🙂

Re: Help needed - Account suspended message

zhadj030 — Sat, 24 Dec 2016 18:24:18 GMT

For Your Info :

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Community-Moderators/ta-p/76452

Hopefuly you wont need it again but ... its my christmas gift to you 🙂

Cheers

Re: Help needed - Account suspended message

Mary_M — Sat, 24 Dec 2016 22:26:31 GMT

Hey @pboynett,

Thank you for bringing this to our attention!

Rest assured that I've got everything active for you, all you have to do is a quick power cycle and your services should be fully functional 🙂

Happy holidays!

Respectfully,

Mary

Re: Help needed - Account suspended message

zhadj030 — Sat, 24 Dec 2016 22:34:32 GMT

@Mary_M wrote:
Hey @pboynett,

Thank you for bringing this to our attention!

Rest assured that I've got everything active for you, all you have to do is a quick power cycle and your services should be fully functional 🙂

Happy holidays!

Respectfully,

Mary

Great

Thank you Mary

Re: Help needed - Account suspended message

pboynett — Sat, 24 Dec 2016 22:41:06 GMT

Faith restored. Didn't even need to reboot phone. Thanks for taking away my excuse to not call people over the holidays. 🙂

Happy holiday season.

Peace

Paul

Re: Help needed - Account suspended message

zhadj030 — Sat, 24 Dec 2016 22:44:12 GMT

@pboynett don't forget to mark the topic as resolved.

Cheers

Re: Help needed - Account suspended message

srlawren — Mon, 26 Dec 2016 18:45:53 GMT

@pboynett LOL! But glad you're up and running.

@Mary_M to the rescue! Happy Holidays, Mary!