topic Re: Account suspended in Get Support

Account suspended

Ionut — Wed, 05 Jan 2022 06:25:37 GMT

Hello PM. I schedule a plan change for 120 $. Which is today the date. I get an error on public mobile acc. Your account has been suspended. Also my 8 $ community rearward has been vanished.

Any help. I have a badge of top 0.5%. So it's either 6 or 8 $ of.

Thanks a lot

Re: Account suspended

computergeek541 — Sat, 24 Dec 2016 06:29:41 GMT

@Ionut wrote:
Hello PM. I schedule a plan change for 120 $. Which is today the date. I get an error on public mobile acc. Your account has been suspended. Also my 8 $ community rearward has been vanished.

Any help. I have a badge of top 0.5%. So it's either 6 or 8 $ of.

Thanks a lot

I just looked at your community badges and it only shows a top 5% and a top 25% for you. Public Mobile made a mistake earlier in the month and awarded incorrect community awards and badges, but then a few days later, made a correction. The reward amounts could have got messed up when that happened.

Has your service stopped working or is it just the online account that seems off? It's possible that the awards amount has been reduced to $0 to pay for the plan. I believe I read somewhere that on the renewal date, the online account says suspended for a short period of time when it really isn't.

Re: Account suspended

Ionut — Sat, 24 Dec 2016 08:05:52 GMT

@computergeek541 thanks for sharing this with me. It's funny cuz 2 months ago my badge was 0.5% now is 5% its way to funny. Also before this glitch happened i had 18 $ off through community because of the way they calculate. It's will calculate in the last 3 months and will add it.

Also the services are working, only thing which say is the fact that my number is going to be deleted in january 23. Weird.

Re: Account suspended

Ionut — Sat, 24 Dec 2016 14:10:40 GMT

Update:

MY acc has been renabled and everything look like work ok. ONly things which is vanished my 18 $ from community reward. They have been applied to my Payment but it' say 0 on my overwview page.

Hopefuly Mod will help me out

Re: Account suspended

will13am — Sat, 24 Dec 2016 14:49:36 GMT

@Ionut wrote:
Update:
MY acc has been renabled and everything look like work ok. ONly things which is vanished my 18 $ from community reward. They have been applied to my Payment but it' say 0 on my overwview page.
Hopefuly Mod will help me out

I am a bit confused here, if your reward has been applied to your payment, should it not show zero after that?

Re: Account suspended

srlawren — Mon, 26 Dec 2016 18:43:23 GMT

@Ionut it may seem weird, but everything you have experienced is completely normal during your renewal. It is normal that the account shows suspended the night of the renewal, and it automatically goes back to Active by the time you look again in the morning. Nothing to be alarmed about.

And as @will13am mentioned, your community rewards SHOULD show zero now, as they were applied to your renewal. If you continue to earn rewards, they will start accumulating again (the next period is in early Jan when PM announce the Decemeber rewards as they do every month), and will be applied to your next renewal. This is all normal and nothing to be concerned about.

EDIT: sorry @will13am I had accidentally tagged @computergeek541 when I meant you in that case!