topic Re: Porting Fun (not really) in Get Support

Porting Fun (not really)

nalgenie — Wed, 05 Jan 2022 06:25:16 GMT

Tried porting my Chatr (Rogers) mobile number on Dec 19th : Online said it was successful, 10 minutes later got a text saying contact support about porting; contacted support got a ticket (#3267-8471) then got another text saying contact support. ( infinite loop ? )

I can make calls, send texts and use data but nothing incoming.

@Mary_M @Shazia_K or @Saray_O if you get a moment can you give me a hand.

Thanks in advance.

Re: Porting Fun (not really)

fisher — Fri, 23 Dec 2016 17:49:34 GMT

port problem... can not receive any calls right?

MOD should be fix it ... just send message to them ...

Re: Porting Fun (not really)

Shazia_K — Fri, 23 Dec 2016 18:15:59 GMT

Hello @nalgenie,

Sorry to hear about that!

I sent you a PM requesting additional information.

Thanks,

Shazia

Re: Porting Fun (not really)

zhadj030 — Fri, 23 Dec 2016 18:16:49 GMT

Tagging one mod is enough to get their attention . No need to tag everyone of them. I hope it gets resolved quickly

Re: Porting Fun (not really)

nalgenie — Fri, 23 Dec 2016 22:03:31 GMT

For the sake of completion: It was may fault, Chatr doesn't give you your account number on their selfserve website (pretty lame) and the pin you set with Chatr doesn't work for porting.

You have to call Chatr ( 1-800-485-9745 ) and request your account number.

Thank you @Shazia_K for helping me; You are awesome 🙂

Now my Public Mobile service is fully working 🙂 🙂 🙂 🙂

Re: Porting Fun (not really)

zhadj030 — Fri, 23 Dec 2016 22:06:34 GMT

Good to hear all is fully working. Enjoy

Re: Porting Fun (not really)

will13am — Sat, 24 Dec 2016 01:12:48 GMT

As a suggestion, if the carrier doesn't use a PIN code or doesn't readily provide an account number, use the phone IMEI. This is one sure way to provide the porting information correctly and without having to engage the old provider.