topic Re: LOST SIM CARD in Get Support

LOST SIM CARD

skeptical11 — Tue, 04 Jan 2022 10:14:09 GMT

Was in Florida for the winter and misplaced my Toronto Sim Card

How to get a new one with my # ?

Thanks

Re: LOST SIM CARD

dabr — Fri, 16 Apr 2021 20:24:16 GMT

@skeptical11 wrote:
Was in Florida for the winter and misplaced my Toronto Sim Card
How to get a new one with my # ?
Thanks

@skeptical11 You can purchase from retailers like London Drugs, Walmart or Koodo/PM Kiosks, or even order it from Canadiancellsupplies.com or Amazon.

Then you need to ask moderators to change the SIM for you to attach it to your number as that function has been disabled in the self serve account.

Re: LOST SIM CARD

computergeek541 — Fri, 16 Apr 2021 20:24:55 GMT

@skeptical11 wrote:
Was in Florida for the winter and misplaced my Toronto Sim Card
How to get a new one with my # ?

SIM cards can be orderd from Sim Card (publicmobile.ca) or at some retail stores. However, some stores, will not sell a SIM card seperately in this manner. If you visist a store, ensure that they you do not allow them to activate the SIM card for you as this will open a new account.

Re: LOST SIM CARD

skeptical11 — Fri, 16 Apr 2021 20:28:06 GMT

thanks people

how do you connect with a moderator to reassign your previous cell # ?

Thanks again

Re: LOST SIM CARD

computergeek541 — Fri, 16 Apr 2021 20:30:45 GMT

@skeptical11 wrote:
how do you connect with a moderator to reassign your previous cell # ?

Support tickets for this are opened by going to https://widget.telus.tiia.ai/publicmobile/publicmobile.html

and typing "SIM card swap".

Re: LOST SIM CARD

HALIMACS — Fri, 16 Apr 2021 21:43:53 GMT

@skeptical11 wrote:
thanks people
how do you connect with a moderator to reassign your previous cell # ?
Thanks again

@skeptical11

After you have acquired a new Public Mobile SIM card, to contact a moderator, there are 2 methods to apprise them of the new SIM# to associate with your account:

Use the ticketing system for a faster response time. Click here and type moderator, then select contact us, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.