topic Re: Cannot make or receive calls since yesterday in Get Support

Cannot make or receive calls since yesterday

kdicks — Wed, 05 Jan 2022 06:25:10 GMT

Since yesterday I am unable to make or receive calls. I get the message "...talk is not included in your current plan...". I have read through the forums and tried the various solutions presented but nothing works.

This is a huge inconvienece obviously.

Thanks.

Re: Cannot make or receive calls since yesterday

zhadj030 — Fri, 23 Dec 2016 17:12:17 GMT

Maybe a bug . ? Try ahead and contact a mod if there are no solutions in the forum

Re: Cannot make or receive calls since yesterday

zhadj030 — Fri, 23 Dec 2016 17:15:04 GMT

@Shazia_K

À mod is tagged just wait until they respond

Re: Cannot make or receive calls since yesterday

kdicks — Fri, 23 Dec 2016 17:15:28 GMT

Thanks for the reply 🙂

maybe a stupid question but how do I contact a mod?

Re: Cannot make or receive calls since yesterday

kdicks — Fri, 23 Dec 2016 17:16:15 GMT

Ha! You answered my question before I asked it 😛

Re: Cannot make or receive calls since yesterday

CaNuCk07 — Fri, 23 Dec 2016 17:28:45 GMT

@kdicks Tagging a mod is only one way to contact them. Best thing to get your issue resolved quickly is send them a private message with all your relevant account details and detail the problem. So they ahve everytihing they need.

Re: Cannot make or receive calls since yesterday

kdicks — Fri, 23 Dec 2016 17:36:27 GMT

Thanks for your help!! Pm sent

Re: Cannot make or receive calls since yesterday

zhadj030 — Fri, 23 Dec 2016 18:19:14 GMT

@kdicks hopefully it gets resolved quickly. Best of luck

Re: Cannot make or receive calls since yesterday

Luddite — Fri, 23 Dec 2016 18:19:30 GMT

FYI: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Community-Moderators/ta-p/76452

Re: Cannot make or receive calls since yesterday

kdicks — Sun, 25 Dec 2016 16:19:40 GMT

Still no action on this at all. I have pm'd the mods too. 3 days with out phone service now!!!

Re: Cannot make or receive calls since yesterday

Rockdaddy22 — Sun, 25 Dec 2016 16:36:37 GMT

Anyway you could look at this @Saray_O

Re: Cannot make or receive calls since yesterday

kdicks — Mon, 26 Dec 2016 05:51:29 GMT

This is starting to seem unreal to me. My problem started Thrusday it is now Monday evening and I have still not heard anything from someone with the powers to fix my problem.

Perhaps this sounds like whining, but I did pay for cell phone service, i would expect it to work!?!

4 days seems unreasonable. I have sent a PM to the mods as well and nothing...

Is this normal for Public Mobile?

Re: Cannot make or receive calls since yesterday

Rockdaddy22 — Mon, 26 Dec 2016 13:12:13 GMT

It's definitely not normal, but it is the holidays I guess.
I was hoping Saray would've helped yesterday, I guess she didn't have time. Hopefully we can get someone to help today.

Re: Cannot make or receive calls since yesterday

kdicks — Mon, 26 Dec 2016 14:09:16 GMT

Cheers! I am hoping so too!!

Re: Cannot make or receive calls since yesterday

Rockdaddy22 — Mon, 26 Dec 2016 16:22:17 GMT

@Shazia_K anyway you could take a look at this today.

Re: Cannot make or receive calls since yesterday

kdicks — Mon, 26 Dec 2016 16:24:16 GMT

Thanks for the bump @Rockdaddy22

Re: Cannot make or receive calls since yesterday

Shazia_K — Mon, 26 Dec 2016 16:28:49 GMT

Hello @kdicks,

Sorry to hear about this,

I wasn't able to find any accounts with the phone number you sent in your last PM.

Can you please provide any additional info that I requested?

Thanks,

Shazia

Re: Cannot make or receive calls since yesterday

Rockdaddy22 — Mon, 26 Dec 2016 16:39:00 GMT

Thanks for looking into this Shaz:)

Re: Cannot make or receive calls since yesterday

kdicks — Mon, 26 Dec 2016 17:01:32 GMT

Just to let everyone know.

Once I got a mod on the case my problem was resolved quickly.

Thank you for everyones help!

Re: Cannot make or receive calls since yesterday

Rockdaddy22 — Mon, 26 Dec 2016 17:02:38 GMT

That's awesome, I'm so happy 🙂