topic I Received plan suspension notice! in Get Support

I Received plan suspension notice!

SASH — Wed, 05 Jan 2022 06:24:34 GMT

I activated the promo 12GB plan, and paid for the service upto Feb 2017.

The phone is used by my daughter, and she received a message the other day saying that plan needs to be renewed, and another today Dec 22nd, saying that the plan is now suspended because of non-payment.

Upon checking the account online, I was shocked to learn that the account has been suspended.

Please rectify the situation IMMEDIATLY, under advice / explanation of what has happened.

Thanks,

SASH

Re: I Received plan suspension notice!

Chaos_Scorpio — Thu, 22 Dec 2016 19:24:31 GMT

this is a bug @Mary_M, I tagged the mod, they will see and fix it soon

Re: I Received plan suspension notice!

ech_786 — Thu, 22 Dec 2016 20:08:56 GMT

This is a bug for sure... please send PM to only one of mod with your account #, such as your telephone # and stuff and they will fix it.

Nothing to worry, except just little wait.

Good luck

Re: I Received plan suspension notice!

Luddite — Thu, 22 Dec 2016 20:10:33 GMT

Stop gap measure if your service is down is an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi, or cellular data if available. It's my backup.

Re: I Received plan suspension notice!

Shazia_K — Thu, 22 Dec 2016 21:20:43 GMT

Hello @SASH,

Sorry to hear about the notice,

I was able to fix it for you, please reboot your phone when you get a chance 🙂

Thanks,

Shazia

Re: I Received plan suspension notice!

srlawren — Fri, 23 Dec 2016 17:26:42 GMT

@Shazia_K to the rescue!

@SASH can you please give us a brief update to let us know that you're okay and don't need any further assistance?