topic Network down? in Get Support

Network down?

wtran88 — Wed, 05 Jan 2022 06:24:21 GMT

Im unable to get any reception and it says unable to connect to network. Are there outages?

Just started this morning when i woke

Im located in mississauga ontario

Re: Network down?

Rockdaddy22 — Thu, 22 Dec 2016 15:01:18 GMT

Haven't heard of anything

Re: Network down?

hummuschips — Thu, 22 Dec 2016 15:06:57 GMT

My phone is fine downtown Toronto.

Re: Network down?

will13am — Thu, 22 Dec 2016 15:51:10 GMT

No problems on the east side of the GTA. Maybe try rebooting your phone or cycle airplane mode on the phone.

Re: Network down?

Mana — Fri, 23 Dec 2016 05:09:40 GMT

@wtran88 Did your issue get resolved?

it would be nice to know the resolution so that other people who may have similar issue can benefit from it.

Thank you

Re: Network down?

Ionut — Sat, 24 Dec 2016 08:39:07 GMT

@wtran88

A misaligned SIM card. The shock of impact, such as when you drop your phone, can cause your SIM card to move in its slot and prevent your device from reading the embedded chip. To test whether your SIM card is misaligned, turn off your device and remove the SIM card. Reinsert the SIM card and turn your smartphone back on. If the SIM card was misaligned, your device should now be able to read the SIM card and connect to a mobile network.

A damaged SIM card or a malfunctioning smartphone. Checking whether your SIM card or your smartphone is to blame for your connectivity issues requires access to another smartphone, one you know is working properly. Turn your smartphone off and remove the SIM card. Insert the card into the alternate smartphone. If the second phone is also unable to read the card, your SIM card is to blame for your issues -- either because it is dirty or damaged