topic Re: Activation Request Failed in Get Support

Activation Request Failed

nikunj4 — Wed, 05 Jan 2022 06:23:29 GMT

Hello,

I was just following this instructions and when I reached the order summary page at the top it said "Activation Failed"

I'm unable to log-in to self-serve account nor am I able to reset my password as it said "Sorry, we’re unable to verify your email address"

What is bizzar is that I actually received an email from PM congratulating me in joining PM.

@Mary_MPlease help !

Re: Activation Request Failed

nishufan — Tue, 20 Dec 2016 18:08:13 GMT

Hi @nikunj4

Choose other browsers and try again. If it doesn't work, send private messages to our moderators to fix it.

Re: Activation Request Failed

nikunj4 — Tue, 20 Dec 2016 19:39:34 GMT

@nishufanI PM'ed @Mary_M about an hour ago, just waiting to hear back.

Thanks !!

@Shazia_Kperhaps can you please assist? or atleast tell me how long I have to wait.

Re: Activation Request Failed

Garry — Wed, 21 Dec 2016 01:59:58 GMT

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858#U85858

2) If you have a failed activation, but you have been charged, please include when private messaging us - your SIM card number, name and email address used when activating.

During your activation, if you have not been charged, please clear your cookies/cache and try again, or use a new browser. Should you require further assistance, please send a private message to one of the moderators.
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Have you tried this?

Re: Activation Request Failed

nikunj4 — Wed, 21 Dec 2016 12:54:29 GMT

@GarryThe funny thing is I actually got an email from PM saying "Welcome to PM". Therefore, I'm to assume that my activation went through, but for some reason self-serve won't recognize my login or my phone #.

I tried to reset my password, but again it did not recognize any of my login credentials

Re: Activation Request Failed

nikunj4 — Wed, 21 Dec 2016 15:22:47 GMT

@Mary_M @Saray_Ocan you please help with this. It is rediculous that I have to wait this long for a confirmation response. My Credit Card was already charged, but I don't have certainty if I have been activated to PM.

I have received an successful activation email, but I'm unable to log-in to Self-Serve due to unrecognized number or email address.

HELP !!

Re: Activation Request Failed

Rockdaddy22 — Wed, 21 Dec 2016 15:26:57 GMT

Have you tried the sim?

Re: Activation Request Failed

nikunj4 — Wed, 21 Dec 2016 15:30:26 GMT

@Rockdaddy22I have not becasue I'm waiting for my unlocked phone to arrive, but I'm not able to even log-in to self-serve nor able to reset my password.

When I was registering the following message showed up

I tried to reset my pass, but it says number or email not recognized.

Re: Activation Request Failed

Rockdaddy22 — Wed, 21 Dec 2016 15:31:56 GMT

Ok, but the sim might be working properly.

Re: Activation Request Failed

Rockdaddy22 — Wed, 21 Dec 2016 15:32:43 GMT

Can you test the sim in someone else's phone?

Re: Activation Request Failed

nikunj4 — Wed, 21 Dec 2016 15:34:45 GMT

Unfortunately I can't becasue non of my friends or family have an unlocked compatable phone.

Additionally I need to switch to the Promo plan and I PM'ed MOD, but no respond since yesterday.

Re: Activation Request Failed

Rockdaddy22 — Wed, 21 Dec 2016 15:36:04 GMT

We should make sure you have service, then worry about that stuff. When are you expecting your phone?

Re: Activation Request Failed

nikunj4 — Wed, 21 Dec 2016 15:38:46 GMT

Probably early next week, if not Friday. Can the MOD atleast have a look if my account is activated?

I mean I have a Ph# and Acct# as well as email from the Account Summary page during registration.

Re: Activation Request Failed

Rockdaddy22 — Wed, 21 Dec 2016 15:42:20 GMT

If you sent them a message they'll definitely get back you, it just might take a few days. I wouldn't stress to much about it. If you didn't have service, I'd definitely consider it an emergency.

Re: Activation Request Failed

nikunj4 — Wed, 21 Dec 2016 15:50:41 GMT

Well I don't mind waiting, but then again I don't want to wait too long that they won't let me get the Promo.

At lease a response from MOD's would be confirmation enough that they have seen my request and will be looking into it.

Re: Activation Request Failed

Rockdaddy22 — Wed, 21 Dec 2016 15:57:07 GMT

@Mary_M if you have time today could you please help this customer set up their self serve and confirm everything looks good on PM's end?

Re: Activation Request Failed

nikunj4 — Wed, 21 Dec 2016 16:00:38 GMT

@Rockdaddy22 Thank you soo much. I had already PM'ed Mary yesterday. I understand MOD's have lots going on, but a simple acknowledgment would have been enought to put my mind to ease.

Re: Activation Request Failed

Rockdaddy22 — Wed, 21 Dec 2016 16:19:28 GMT

That's why we're here 🙂 Hopefully I can put your mind at ease. I want to assure you, they will do their best to help you. I would update this thread periodically.

Re: Activation Request Failed

nikunj4 — Wed, 21 Dec 2016 16:21:47 GMT

Hopefully I hear from Mary_M sometime today.

Re: Activation Request Failed

Rockdaddy22 — Wed, 21 Dec 2016 16:23:51 GMT

If not, don't be to upset. It might be tomorrow or the next day. Don't forget to check your private messages once in awhile.