topic Re: BALANCE STILL AT 0 in Get Support

BALANCE STILL AT 0

Ceaza514 — Wed, 05 Jan 2022 06:23:05 GMT

@shazia

Hello I have made 2 payments in the past 2 days to top off my account and change my plan.

My balance still shows 0$$$

I am unable to pay

I have no service

Pls I really need help to solve this problem

Re: BALANCE STILL AT 0

mimmo — Mon, 19 Dec 2016 22:14:13 GMT

HI not sure if your tag worked I will tag @Shazia_K for your.

Also send shazia your telephone number in a pm so they can look at your account without asking you for it.

Re: BALANCE STILL AT 0

mhaider — Mon, 19 Dec 2016 22:15:48 GMT

I would also check your credit card statement to see if the transactions went thru, sometimes a simple address mix up won't allow the transaction to go thru on your credit card.

Re: BALANCE STILL AT 0

NDesai — Mon, 19 Dec 2016 22:19:22 GMT

Check the payment history in your self-serve and your cc statement as mentioned above. This will confirm that your payment went through but Available Funds didn't update.

Re: BALANCE STILL AT 0

Ceaza514 — Mon, 19 Dec 2016 22:23:41 GMT

Yes I have checked payment history....payment went Tru but balance is still 0$

Re: BALANCE STILL AT 0

Ceaza514 — Mon, 19 Dec 2016 22:35:54 GMT

Thank u very much. ....do u know how long it takes to get an answer by any chance?

Re: BALANCE STILL AT 0

Shazia_K — Mon, 19 Dec 2016 22:38:07 GMT

Hey @Ceaza514,

I'm sorry about that!

You currently have a balance of $46, which plan were you looking to activate?

Thanks,

Shazia

Re: BALANCE STILL AT 0

Ceaza514 — Mon, 19 Dec 2016 22:40:49 GMT

30 day unlimited talk province wide....unlimited text....and 1 Gig of data

Re: BALANCE STILL AT 0

Shazia_K — Mon, 19 Dec 2016 22:52:16 GMT

Hey @Ceaza514,

Please reboot your phone and everything should be good to go.

Thanks,

Shazia

Re: BALANCE STILL AT 0

mimmo — Mon, 19 Dec 2016 23:02:55 GMT

Thanks Shazia, you da best. Glad (hopefully) things are getting back to normal.:)

Re: BALANCE STILL AT 0

dk5008 — Wed, 28 Dec 2016 23:54:37 GMT

My account is suspended. I am unable to change plan. I sent $31 (3 times) by mistake. Still balance shows 0

Please help

Re: BALANCE STILL AT 0

Shazia_K — Thu, 29 Dec 2016 14:27:26 GMT

Hello @dk5008,

I'm sorry to hear about this,

Can you please send me PM with your Public Mobile phone number so that I can help you out.

Thanks,

Shazia

Re: BALANCE STILL AT 0

Ceaza514 — Mon, 03 Apr 2017 15:24:09 GMT

hello shazia I would like to change my plan to unlimited text unlimited calls and 2g of data pls