topic Re: plan change troubles in Get Support

plan change troubles

blairdavies93 — Wed, 05 Jan 2022 06:22:30 GMT

I went to reactivate my sim card but i wanted to change my plan from a 90 day to a 30 day. The cost came out to 38 When I went to pay for it it charged my card 3 times and im still without service.

Re: plan change troubles

hslee1210 — Sun, 18 Dec 2016 22:51:16 GMT

You should talk to one of the moderators. Tagged here for you. 🙂

@Mary_M @Shazia_K

Re: plan change troubles

jheili99 — Sun, 18 Dec 2016 23:23:34 GMT

most likely what happened was, that you only initiated a future plan change and thought it would do it rigth away and then went on to pay for it not realizing, that it actually renewed your old 90 day plan.... check your account for the "next upcoming renewal date" ...what date is in there?

if it does have the correct 30 day plan in, then only a moderator can fix that for you and you have to send them a private message...

cheers