topic Tangerine Mastercard Autopay in Get Support

Tangerine Mastercard Autopay

warrenspencer27 — Wed, 05 Jan 2022 06:22:25 GMT

Hello,

I am having difficulties registering my Tangerine mastercard for Autopay. I have confirmed that all my details (card number, address, etc) are correct, however I receive the following error when attempting to register:

Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information.

I have contacted Tangerine and they have told me that as far as they can tell the zero dollar charges that public mobile is charging to test the card appear to be going through (ie they are not being declined) and all my other information, such as address is accurate with what they have on file. I have also seen other people having similar issues on the forum:

http://productioncommunity.publicmobile.ca/t5/Discussions/Tangerine-MasterCard-Unsupported/m-p/91475/highlight/true#M25015

http://productioncommunity.publicmobile.ca/t5/Discussions/Payment-Method-Glitch/td-p/67889

however there has been no solution provided to either thread other than use a different card (which will soon not be an option for me).

I am flabbergasted that this issue could exist specifically for Tangerine credit cards, and rather disappointed in the lack of a workaround/any moderator commentary on the previous threads.

Is there any way to know if PublicMobile is even aware of this issue? Does anyone have any other suggestions as to what the issue might be here or any potential workarounds?

Re: Tangerine Mastercard Autopay

u-usama — Sun, 18 Dec 2016 21:12:26 GMT

Take Heart you are not alone, same is true for HSBC mastercard and RBC Visa. Apparently there is something wrong with Public Mobile system, repeated attempts lead to success.

Hang in there.

Re: Tangerine Mastercard Autopay

XJin — Mon, 19 Dec 2016 00:32:15 GMT

I had no issue with my Tangerine CC when I firs signed up for my account back in July/August, maybe this is a new systerm bug now?

And just FYI, PM's charges do not fall under "Recurring Bill Payment" so only 1% cashback even if you set up this category. So if you have anyother cards with cashback greater than 1%, better to use them. I am using my MBNA Rewards WE which has 2% on everything.

Re: Tangerine Mastercard Autopay

ute1978 — Mon, 19 Dec 2016 07:20:57 GMT

Same here. I have the Tangerine MC registered for autopay. No issues here.

Re: Tangerine Mastercard Autopay

Rockdaddy22 — Mon, 19 Dec 2016 07:23:50 GMT

Just buy vouchers from shoppers drug mart, get %3 cashback on PC world elite MasterCard. Much simpler. Some cards also give %2 cashback for pharmacy purchases.

Re: Tangerine Mastercard Autopay

rolomonster — Mon, 19 Dec 2016 20:34:30 GMT

I have the same issue with no real resolution either. Some on another thread somewhere have said its just a system glitch that just says Unable to Process Transaction. But the tranactions are going through. I know that I have gotten $0.00 transactions that have gone through on my Tangerine card each time I try and update from my Visa to my Tangerine Mastercard and recieved this message. So no clue what is actually happening.

Although "using another credit card" or "buying vouchers" are a great option for some, it isn't truly a fix to this ongoing issue. Some people only have one credit card, some may find it a hassle to go out to buy vouchers every 3 months (never mind remembering to do it) and some still want to be able to earn their AutoPay credit. Its a service issue that needs to be acknowledged by Public Mobile for their customers. I understand it may not be a MAJOR issue, but it is an issue none the less and it would be great to get acknowledgement that mods are aware of this glitch and if there are any plans to fix this issue.

Mods, please advise.

@Shazia_K

Re: Tangerine Mastercard Autopay

stonechucker — Mon, 19 Dec 2016 20:53:59 GMT

All I can suggest is taking out spaces or special characters where you can.

For example, Postal Code A1A 1A1 should be A1A1A1

Telephone numbers should be 10-digit only, ie XXXYYYZZZZ

Ensure you don't have a form filling password program, or a robo-fill type program, automatically inserting wrong information. Sometimes autofill OVERWRITES other fields without your knowledge if you don't double check before submitting.

I hope these tips help.

Re: Tangerine Mastercard Autopay

Saray_O — Wed, 21 Dec 2016 18:30:08 GMT

Hey @warrenspencer27,

I'm really sorry about this! We are aware of this issue and we're looking into a way to solve it. I am glad you could pay with your VISA card in the end.

Thank you for raising this concern,

Saray

Re: Tangerine Mastercard Autopay

alex-koshelev — Wed, 21 Dec 2016 19:40:35 GMT

Hey @Saray_O,

just wanted to let you know that I am experiencing the same issue with my MBNA MasterCard. I see a lot of transactions with 0 amount posted, but system keeps telling me that card cannot be authorized.

Re: Tangerine Mastercard Autopay

rolomonster — Wed, 21 Dec 2016 22:04:47 GMT

@Saray_O is there anything that can be done through back end from a Mod to correct this issue or do we need to use another card for the time being/purchase vouchers. If we purchase vouchers, can we still receive the Autopay Reward at all?

Any other suggestions would also be much appreciated.

Re: Tangerine Mastercard Autopay

Vickel — Tue, 27 Dec 2016 06:46:53 GMT

@warrenspencer27

Have you tried putting the address exactly like how it looks on the mail tangerine sends you?

I have tried with 2 MBNA cards and I kept getting the same message as you. I eventually put in the information exactly like on the mail they send me eg. 123 - 45 test street instead of 45 test street apt 123

I think Public mobile's system is looking for the exact info that the card issuers have to match up with what you are inputting.

Hope this helps.

Re: Tangerine Mastercard Autopay

warrenspencer27 — Mon, 02 Jan 2017 03:21:17 GMT

@Vickel By jove that's done it!

Moving the apartment number from the Apt # box directly into the address box ex 1234-555 Someroad Dr instead of Address: [555 Someroad Dr] Apt #: [1234] has solved the problem. @Saray_O Please pass this on to the tech guys, that input box appears to be problematic.

Thanks all for the help!

Re: Tangerine Mastercard Autopay

rolomonster — Mon, 02 Jan 2017 17:28:58 GMT

The fix also worked for me! Although that is not how my address was originally set up, my mailing address on my statement apparently shows up in that format.

My Tangerine account info shows 123 Happy St Unit# 111. But statement shows 111-123 Happy St. Not using the Public Mobile field for apartment number fixed this issue.

Thanks @warrenspencer27 & @Vickel!

Re: Tangerine Mastercard Autopay

srlawren — Mon, 02 Jan 2017 19:14:57 GMT

Note to all: yes, your billing address must match exactly what's shown on your credit card statements.

Re: Tangerine Mastercard Autopay

Jarvar — Sun, 19 Aug 2018 11:02:46 GMT

I know this is an old thread, but I ran into the same problem. I have entered my billing address exactly the same as Tangerine but the credit card won’t process. It refused in the store when I was signing up so I had to use a different card. I would appreciate any tips or help please.

I will try taking th space oout of my postal code on Tangerine and try again.

Re: Tangerine Mastercard Autopay

Rockdaddy22 — Sun, 19 Aug 2018 13:51:22 GMT

@Jarvar wrote:
I know this is an old thread, but I ran into the same problem. I have entered my billing address exactly the same as Tangerine but the credit card won’t process. It refused in the store when I was signing up so I had to use a different card. I would appreciate any tips or help please.
I will try taking th space oout of my postal code on Tangerine and try again.

You should call Tangerine and make sure none of those charges actually went through.

Re: Tangerine Mastercard Autopay

ute1978 — Sun, 19 Aug 2018 13:56:02 GMT

@Rockdaddy22 wrote:
You should call Tangerine and make sure none of those charges actually went through.

You can see pending transactions right away in the online banking for Tangerine.

Re: Tangerine Mastercard Autopay

Rockdaddy22 — Sun, 19 Aug 2018 13:56:55 GMT

So they should definitely check pending transactions just in case.

Re: Tangerine Mastercard Autopay

Jarvar — Sun, 19 Aug 2018 19:42:32 GMT

Thanks @Rockdaddy22 for looking out for me. I read earlier that someone mentioned those charges pending on their account. Fortunately mine didn’t do that. Although I have heard that Public Mobile doesn’t seem to work as a recurring bill which is what I was hoping to do. If that”s the case, it’s not such a big deal. I think my Capital One MasterCard is 1.5% cashback. It would be good for me to still resolve the issue of adding Tangerine Mastercard as my Autopay eventually though. It’ss just not that urgent. Maybe it just takes a while for the address updates to be reflected after I save the changes.

Re: Tangerine Mastercard Autopay

ute1978 — Sun, 19 Aug 2018 19:51:29 GMT

@Jarvar wrote:
Although I have heard that Public Mobile doesn’t seem to work as a recurring bill which is what I was hoping to do.

I can confirm Public Mobile Autopay is only 0.5% for Tangerine (it does not count as recurring bill for the 2%).