topic Re: Can't send or receive Picture Messages in Get Support

Can't send or receive Picture Messages

Quad4x4 — Wed, 05 Jan 2022 06:22:16 GMT

I am having trouble sending and receiving Picture texts. I have my data on but it just tells me "Unable to download at this time try again later"

When I try to send a picture it just spins and spins but never sends.

I know my data is on because I am able to go on the internet.

Re: Can't send or receive Picture Messages

mimmo — Sun, 18 Dec 2016 17:58:02 GMT

are all your apn settings correct? have you ever been able to send mms with PM?

what phone do you have?

if apple your send mms might be turned off

Re: Can't send or receive Picture Messages

Subbanator96 — Sun, 18 Dec 2016 17:58:50 GMT

Hi, is it possible you have wifi enabled but not data? I know on my s3 i always have to turn on data and then restart my phone before I'm able to send or receive picture messages. Also, make sure your APN settings are set up properly.

Re: Can't send or receive Picture Messages

Quad4x4 — Sun, 18 Dec 2016 18:01:10 GMT

I have checked and my APN settings are correct , I am able to use my data when I am away from WIFI so I know my Data works fine.

I have never been able to send or receive with PM but had no issues with my previous carrier . I have a Samsung S5 Active

Re: Can't send or receive Picture Messages

Subbanator96 — Sun, 18 Dec 2016 18:04:14 GMT

Hmm, then I'm not sure, sorry!

Re: Can't send or receive Picture Messages

mimmo — Sun, 18 Dec 2016 18:43:50 GMT

it really does sound like an apn setting... try deleting and creating a new one. double check the mms parts...

you can try a third party messaging app like textetra (i think that is the one i remember readuing on thr forums)

some phones required a factory reset (some LGs) but i don't think i have heard of s7 needing that?

Maybe deleting/formatting the cache partition.... you would need to google that....

Re: Can't send or receive Picture Messages

imm1304 — Sun, 18 Dec 2016 18:46:35 GMT

Hey @Quad4x4,

Go back to the APN settings page on your phone.

Scroll down to the line that say "APN type" and enter "default,mms,supl"

Save and reboot and then test. This should most likely resolve it.

Also, MMS needs a data connection so make sure you switch off wifi when testing MMS.

Re: Can't send or receive Picture Messages

Quad4x4 — Mon, 19 Dec 2016 00:33:16 GMT

when I change the APN setting to what you game me my data doesn't work at all

Re: Can't send or receive Picture Messages

UDP7 — Mon, 19 Dec 2016 01:50:13 GMT

@Quad4x4 When you changed the settings, did you restart your phone?

Re: Can't send or receive Picture Messages

Mana — Mon, 19 Dec 2016 04:30:39 GMT

@Quad4x4 Sound very much like a mms setting issue.

Are re you using an iPhone and is this related to iMessage?

As as others have mentioned above, please double check your APN and mms settings and reboot the phone. Make sure your wifi is off and mobile data is on.

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,supl,mms,dun

Re: Can't send or receive Picture Messages

lukejdiamond — Mon, 19 Dec 2016 15:01:58 GMT

Hi there,

Make sure your MMSC is correct. (aliasREdirect). Without the RE (no caps) your data will work but MMS will not. Also leave APN TYPE blank. Hope this helps