topic Re: Credit Card not registering in Get Support

Credit Card not registering

u-usama — Wed, 05 Jan 2022 06:22:12 GMT

I am getting an error on auto-renewal

"Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged."

The same credit card is also registered on three other phones and they renewed okay. Could you kindly take a look to resolve.

Thank You

Sincerely,

Usama

Re: Credit Card not registering

u-usama — Sun, 18 Dec 2016 18:02:35 GMT

Hello @Shazia_K,

I also checked with the Credit Card company thay say nothing came in on their end and everything is operational/okay otherwise.

Thank You

Re: Credit Card not registering

u-usama — Sun, 18 Dec 2016 20:05:04 GMT

Hello @Shazia_K,

I have finally succeded in getting payment to register but unfortunately it is now showing a $114 balance after takingout $25 90 Day Pass fee. Your help in this matter is most appriciated.

Thank you

Re: Credit Card not registering

Luddite — Sun, 18 Dec 2016 22:01:49 GMT

While you are waiting you could try this:

Plan A

1. login and make a 1 time payment of $114, logout

2. wait a few minutes, reboot your phone, and check for service

3. if that fails do not pay again rather proceed to Plan B

Plan B

1. login and see if Available Funds equals $120, if so continue; if not logout and go to Plan C

2. click Chnage Plan, pick the 90 day 6 GB plan and activate now, logout

3. wait a few minutes, reboot your phone, and check for service

3. if that fails do not pay again rather proceed to Plan C

Plan C

You are now stuck waiting for a moderator. Their coverage is currently: Mon-Thursday 9am(EST) to 9pm(EST) and Friday, Saturday, and Sunday from 9am(EST) to 5:30pm(EST)

Meanwhile, if your service goes down you can make phone calls with an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi.

Good luck. Let us know how it goes.

Re: Credit Card not registering

u-usama — Mon, 19 Dec 2016 16:12:36 GMT

All fixed by @Saray_O

thank you

Re: Credit Card not registering

Fullthepoil — Thu, 13 Jul 2017 15:01:59 GMT

Hi!

I have the same problem. How did you resolved it?

Thanks

Re: Credit Card not registering

u-usama — Thu, 13 Jul 2017 23:51:40 GMT

I asked the mods @Saray_O and @Shazia_K for help. They resolved it.

You can DM them. Hope that helps.