topic Re: Having trouble ordering sim card in Get Support

Having trouble ordering sim card

bintz — Wed, 05 Jan 2022 06:20:39 GMT

I've been trying to order sim card but I keep getting this error message "Zip code does not match billing address" does anyone know a solution to this problem?

Re: Having trouble ordering sim card

CaNuCk07 — Thu, 15 Dec 2016 20:30:23 GMT

@bintz Does the address you entered match the one you have with your financial institution?

Re: Having trouble ordering sim card

bintz — Thu, 15 Dec 2016 20:35:11 GMT

Yes it is , I changed it yestarday to my current addres and waited for a day to ordering it again in hopes of it being updated. But , I still get the same error message.

Re: Having trouble ordering sim card

mimmo — Thu, 15 Dec 2016 21:29:08 GMT

here was an other thread with a similar issue, i believe the suggestion was to put half your postalcode in and let autofill finish the rest. (can't remember the exact instructions, will see if i can find the thread)

http://productioncommunity.publicmobile.ca/t5/Discussions/Can-t-seem-to-order-a-SIM-card/m-p/122663#M39343

Re: Having trouble ordering sim card

mimmo — Thu, 15 Dec 2016 21:36:31 GMT

If you are in Victoria, I have an extra one could give you, or possibly mail to you if you are still haveing issues.

also do you have a friend that could order you one using their Credit Card?

Re: Having trouble ordering sim card

Luddite — Thu, 15 Dec 2016 21:48:14 GMT

Try entering your postal code first, pick the address closest yours then edit it to make it exact.

Also clear your browser's cache and turn off any popup/ad blocker.