topic Activation page down? in Get Support

Activation page down?

Juhi — Wed, 05 Jan 2022 06:20:28 GMT

I finally received my second SIM after quite a bit of waiting and am eager to activate. Unfortunately, after submitting the form to fill out for the activation, I was redirected to a page advising that the site is down for maintenance.

Does anyone know when this maintenance is scheduled to end?

Re: Activation page down?

NDesai — Thu, 15 Dec 2016 07:28:57 GMT

Yes, there is a maintanece going on. Try again tomorrow.

Re: Activation page down?

MoreYummy — Thu, 15 Dec 2016 07:30:05 GMT

@JuhiI just tried it, it is showing maintenance page. It is night time, they do maintenance when most are zZZzZZ 😄 Try it again later.

Re: Activation page down?

manuvarghese — Thu, 15 Dec 2016 07:58:37 GMT

Even I am facing the same issue.

@MoreYummy Its still not sleeping time at the west coast 😄

Btw, I have posted a suggestion regarding the downtime management - please do share your views.

http://productioncommunity.publicmobile.ca/t5/Public-Lab/Website-Self-serve-Downtime-management/idi-p/122807

Re: Activation page down?

NDesai — Thu, 15 Dec 2016 08:27:50 GMT

@manuvarghese For a major know maintenance, they do post in the announcement ahead of time. But for something urgent and unplanned, it happens without notifying. As said above, it usually happens at night when most are sleeping

Re: Activation page down?

daredogg — Thu, 15 Dec 2016 12:15:12 GMT

Hey @NDesai do you know if the activation page would display a message saying the system is under maintenance? If it doesn't already do that, I think it should, because not everyone comes on Community to see the upcoming maintenance announcements.

Actually, nevermind... @MoreYummy confirmed above there was a message displayed.

Re: Activation page down?

manuvarghese — Thu, 15 Dec 2016 20:33:31 GMT

Hi @NDesai - As someone working in IT, I beg to differ on that due to following reasons.

An urgent & unplanned downtime is mostly if not always caused to a production incident like accidental data leak, server outage, a wrong piece of code in live stream causing issues, DDOS, or any of those unpredicatble occassions

In all these cases - the standard strategy is failover & revert to latest working stable code immeadiately and prepare for a planned maintenance later to fix the issue. Thus an unplanned downtime is usually in the order of minutes if not may be an hour.

I am not so sure of yesterday's downtime window - but I tried around 9PM PST till around 2:45 AM PST - it wasn't working - at around 3AM PST it came live - so approximately 5.5 hours of downtime.

A 5 hr+ downtime on a critical service (SelfServe is a critical service for PM due to non availability of other account management / support options) can't be tagged as a minor maintenance.

This is my thought - may be admins / senior members can clarify things better.

Re: Activation page down?

Mana — Thu, 15 Dec 2016 20:52:28 GMT

Is it back up and running now.

It it would be nice to have a maintenance notice on the site before and prevents the user from filling out any of the forms or activation requests if any of the site modules are down. Otherwise, it may result in partial activation, porting, etc and may create more work for the mods.