topic Getting no help with suspended account after adding US roaming add-on in Get Support

Getting no help with suspended account after adding US roaming add-on

Bowmanville — Wed, 05 Jan 2022 06:19:58 GMT

Cannot send PM an email because keep getting email does not match error - it matches

Sent messages to several Moderators - no response, messages not even read.

I'm paid up till Jan 17th on 90 day plan - auto renewal

Logging in still shows I'll be disconnected as of Jan 5th, 2017.

I sense PM has bugs with new add-on but please don't ignore your customers!

Can anyone tell me how to get the help I need!

Otherwise PM plan is good and no connectivity issues, would like to keep this relationship going.

Andy

Re: Getting no help with suspended account after adding US roaming add-on

jonathanchan003 — Wed, 14 Dec 2016 18:42:51 GMT

Hey, I feel you men. Having similar problems I paid but am not getting any service. Already sent a PM to mods but getting no response as well. I was frustrated as well when they said the email doesn't match lol.

Re: Getting no help with suspended account after adding US roaming add-on

teknowiz — Wed, 14 Dec 2016 18:47:43 GMT

Mod @Mary_M is online, perhaps she can help you guys. I have tagged her to assist. Also try message via Facebook.

Re: Getting no help with suspended account after adding US roaming add-on

Mary_M — Wed, 14 Dec 2016 19:16:45 GMT

Hey @Bowmanville,

Thank you for your patience!

I will be looking into your case right now, please expect a reply via private message 🙂

Mary

Re: Getting no help with suspended account after adding US roaming add-on

Bowmanville — Wed, 14 Dec 2016 19:41:24 GMT

Thanks Mary,

Feels great to be getting some attention.

Appreciate your help,

Andy

Re: Getting no help with suspended account after adding US roaming add-on

srlawren — Wed, 14 Dec 2016 20:46:18 GMT

@Bowmanville, @Mary_M is this now taken care of? I hope so. 🙂

Re: Getting no help with suspended account after adding US roaming add-on

brothernoble — Wed, 14 Dec 2016 21:15:52 GMT

@Mary_M

I'm having the same problem. My account is showing in suspended status even though my payment is up to date.

Both my account any my wifes (@michelle_n) are showing suspended status with no way to reactivate. I tried topping up an extra $120 and it immediately debited it and it still shows that I have $0 in my account and I need to top up AGAIN to keep my account from being deactivated on the 22nd.

Re: Getting no help with suspended account after adding US roaming add-on

baha2r — Wed, 14 Dec 2016 21:26:59 GMT

@Mary_M I have the exact same problem since you're looking into it maybe you can check my issue as well! 🙂

Re: Getting no help with suspended account after adding US roaming add-on

bbdata — Thu, 15 Dec 2016 05:10:45 GMT

@Mary_MI have the same issue as the OP and I private messaged @Shazia_K 4 days ago with no confirmation that receipt. I also had a balance of $5 left on my account that suddenly vanished and now reads $0.

Re: Getting no help with suspended account after adding US roaming add-on

NDesai — Fri, 16 Dec 2016 21:52:35 GMT

@Shazia_K There are 4 additional users in this post that needs help. Hopefully you're around tomorrow to help them....

EDIT: 2000th post 🙂