topic Re: Can't Log Into My Account - Generic Error in Get Support

Can't Log Into My Account - Generic Error

niferwee — Wed, 05 Jan 2022 06:19:55 GMT

Hi,

I can't log onto my account (but can log onto the community part). Everytime I click account, it says generic error. I tried it in incognito mode, phone and my laptop but it still gives me generic error. When i log onto a new device, it lets me type in my username/pw but once i hit submit, it gives me generic error. Not sure what to do.

Re: Can't Log Into My Account - Generic Error

ShawnC13 — Wed, 14 Dec 2016 18:24:51 GMT

@niferwee Have you contacted a mod? Here is some good information on when they are available and how to contact them

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Community-Moderators/ta-p/76452

Re: Can't Log Into My Account - Generic Error

swz5005 — Wed, 14 Dec 2016 18:32:17 GMT

This happens a lot and usually would resolve itself in a few hours.

I would just recommend you clear your broswer cache, try a different browser and just wait.

Re: Can't Log Into My Account - Generic Error

logikol — Wed, 14 Dec 2016 18:36:36 GMT

I'm having the same but slightly different issue. I can log into my account, but when I click on the plan details button, it gives me the generic error.

Re: Can't Log Into My Account - Generic Error

vanhalen26 — Wed, 14 Dec 2016 18:48:47 GMT

I have the same error - what can I do? Never seen it before, happened about 30 minutes ago and has not cleared up.

Re: Can't Log Into My Account - Generic Error

rkreddyb4u — Wed, 14 Dec 2016 18:59:12 GMT

exactly same error - when I login no plan details and Amount due in the first page and then when I click plan and addons - Generic Error 😞

Re: Can't Log Into My Account - Generic Error

Rockdaddy22 — Wed, 14 Dec 2016 19:00:26 GMT

I was having it earlier, mine cleared up up a few minutes ago.

Re: Can't Log Into My Account - Generic Error

vanhalen26 — Wed, 14 Dec 2016 20:00:03 GMT

MIne's working again.

Re: Can't Log Into My Account - Generic Error

Saray_O — Tue, 20 Dec 2016 21:48:34 GMT

Hey @niferwee!

I just sent you a private message 🙂