topic Re: Incomplete Port Since Nov 19 - Please Help in Get Support

Incomplete Port Since Nov 19 - Please Help

CFAguy — Wed, 05 Jan 2022 06:19:53 GMT

Attempted port from Chatr on Nov 19 during activation process; did not provide account # at that time as it was unkown and not stated as a requirement on the porting screen. Since then my PM sim can only make calls and use data; ie., no incoming texts (except from my wife who is with PM), no incoming calls, and no outgoing texts. Filled out the online form and pm'ed Mary_M with all the required info during the first week of the problem; received response from both earlier this week that port has been complete, but the problems still exist. I've been power cycling my phone every day to see if that helps, but no.

My Chatr account and sim are still active. It is set to autorenew on the 22nd, so please have this fixed before then! I don't want to pay for another month of duplicate services.

Tagging the mods currently online to see if that will help.

@Shazia_K @Mary_M @Saray_O @Jeremy_M @Amanda_C

Re: Incomplete Port Since Nov 19 - Please Help

Shazia_K — Wed, 14 Dec 2016 17:13:54 GMT

Hello @CFAguy,

I'm sorry for the delay in responding back to you as you might already know we are currently receiving a higher volume of requests than our usual.

I see that you have sent me a private message but no information such as phone number, account number or PIN was included 😞

I will reply back and please send me the necessary information so I can complete the port request.

**Please do not send me your Chat-r pin number as it won't work, if you don't know the account number with Chat-r, then please give them a call and they will happily provide it over the phone.

Thanks,

Shazia

Re: Incomplete Port Since Nov 19 - Please Help

CFAguy — Wed, 14 Dec 2016 17:24:36 GMT

Sounds good; I'll send to you via private message all the info I sent to Mary_M back Nov 23 (incl. the Chatr account #).

Thanks!

Re: Incomplete Port Since Nov 19 - Please Help

Shazia_K — Wed, 14 Dec 2016 17:38:33 GMT

Hello @CFAguy,

Awesome!

The port has been requested, please allow at least 30 minutes to 2 hours for the port to complete. You will receive a text message saying that the port has completed and then simply reboot your phone 🙂

Thanks,

Shazia

Re: Incomplete Port Since Nov 19 - Please Help

Rockdaddy22 — Wed, 14 Dec 2016 17:39:40 GMT

Keep up the great work 😉

Re: Incomplete Port Since Nov 19 - Please Help

rkreddyb4u — Wed, 14 Dec 2016 17:42:06 GMT

Happy Public Mobiling !!!!

if you like it, refer friends and enjoy rewards!!!!!!

Re: Incomplete Port Since Nov 19 - Please Help

ShawnC13 — Wed, 14 Dec 2016 17:50:28 GMT

Shazia back at it today working magic

Re: Incomplete Port Since Nov 19 - Please Help

CFAguy — Thu, 15 Dec 2016 14:52:32 GMT

Port is now complete, but the one thing that doesn't work is sending texts to another PM user. I can send texts to people with other providers, but not to my wife who is with PM. Receiving texts from anyone is not a problem. My apn settings are configured according to this thread http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Additionally, will my 90 day start date be reset to yesterday when the port was complete?

Thanks!

Re: Incomplete Port Since Nov 19 - Please Help

Rockdaddy22 — Thu, 15 Dec 2016 14:54:06 GMT

I would send a PM message concerning those issues. That text one is definitely strange.

Re: Incomplete Port Since Nov 19 - Please Help

CFAguy — Thu, 15 Dec 2016 15:20:21 GMT

Will do, thanks