topic Re: wrong number sometimes shows at receivers end in Get Support

wrong number sometimes shows at receivers end

Wizard765 — Wed, 05 Jan 2022 06:19:47 GMT

This has happened a few times now but not all the time..

I call someone (my wife) and the number she sees is not mine.. however she can answer and we can talk etc.. If she isn't available and I leave a message it looks like it came from someone else that she does not know.. Next time I call it shows MY number.. no idea why this would happen.. any insight would be appreciated.

Phone, Text etc all working fine so not a big rush..

BTW. We have 4 people on PM in my family now and except for this little hiccup all is working great. Transition was painless..

Thank you Public Mobile for making it affordable to have a phone

Re: wrong number sometimes shows at receivers end

mimmo — Wed, 14 Dec 2016 16:45:51 GMT

Hi @Wizard765,

Welcome to PM. never heard of this happening. Just a couple infomative questions to better help diagnose

Is it always the same number?

did you have a temporary PM number then port?

when did you port?

is the eronious number the old PM number?

have you tried power cycling your phone?

Re: wrong number sometimes shows at receivers end

WearySky — Wed, 14 Dec 2016 17:07:43 GMT

And I'll go ahead and tag a mod for you - @Shazia_K, have you or any of the other mods that see this ever heard of such an issue?

Re: wrong number sometimes shows at receivers end

rkreddyb4u — Wed, 14 Dec 2016 17:47:41 GMT

strange - can you please goto the following link and double check if the values in the 3 values are correct ?

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/call-history/

Originating # should be your number

Destination # should be your wife's number

if you see incorrect values send a screen shot to mod team @Shazia

Re: wrong number sometimes shows at receivers end

Mary_M — Wed, 21 Dec 2016 16:55:28 GMT

Hey @Wizard765,

Thank you for reaching out to us and for flagging the issue!

If you're still experiencing this and require assistance, don't hesitate to send me your phone number via private message 🙂

Best regards,

Mary