topic Re: Possible bug with online payment in Get Support

Possible bug with online payment

jonathanchan003 — Wed, 05 Jan 2022 06:19:45 GMT

Hi, on the online self-serve account, I paid for the 3 month 3GB plan but there was a bug on the website. My payment has already gone through and I can see it in my payment history. However, it still said my plan is not activated. Can I get assistance on this issue?

Thank you

Re: Possible bug with online payment

jheili99 — Wed, 14 Dec 2016 15:39:31 GMT

you have to send a private message to a PM moderator...details can be found hgere:

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Community-Moderators/ta-p/76452

cheers

Re: Possible bug with online payment

WearySky — Wed, 14 Dec 2016 17:01:51 GMT

Yeah, if you haven't already, contact any one of the mods (they all see the messages, so pick one at random - @Shazia_K for example). Send her your phone number and account number, she should be able to track it down with that (maybe send her your name as well).

Re: Possible bug with online payment

rkreddyb4u — Wed, 14 Dec 2016 17:48:52 GMT

hmm - sorry to hear that - can you dial *611 and hear the message ? what does it say ? Active or expired ?

Re: Possible bug with online payment

jonathanchan003 — Wed, 14 Dec 2016 18:26:15 GMT

Yea I messaged the mods but didn't get a reply. I did notice the same problem that I am having right now in the other post though.

Re: Possible bug with online payment

Luddite — Wed, 14 Dec 2016 20:17:58 GMT

If you can see Available Funds in your account try this:

- login, click Change Plan, pick the plan you want and click activate now, logout

- wait a few minutes, reboot and check for service.

If that fails, do not pay again just wait for a moderator to respond to your private message. Given their backlog it may be a few days.

Meanwhile, if your service is down you can make phone calls with an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi.

Hang in there.