topic Re: Hi How do I get my money back? in Get Support

Hi How do I get my money back?

Lissa — Wed, 05 Jan 2022 06:19:35 GMT

I accidentally paid twice from 2 different accounts, the first I tried to change the auto renewal card to a different card it said it didn't go through & therefor wouldn't be charged so i used the original card on file & paid it then I notice on my bank statement that it was charged. And the card on file is still my original card o how do I go about getting my $125.43 back onto my other card. My account says I even have $0 balance in credit so where did my money go?

Re: Hi How do I get my money back?

willph — Wed, 14 Dec 2016 12:08:59 GMT

Tagging a mod for ya.

@Shazia_K

Re: Hi How do I get my money back?

swz5005 — Wed, 14 Dec 2016 13:18:04 GMT

message mod and explain exactly what happened.

Also to make the wait time less, include your phone number, account number, and the amount missing.

Re: Hi How do I get my money back?

rkreddyb4u — Wed, 14 Dec 2016 17:56:34 GMT

can you please double check at the following link, do you see records of your double payment

https://selfserve.publicmobile.ca/Overview/payment/Payment-History/

Re: Hi How do I get my money back?

Lissa — Thu, 15 Dec 2016 21:45:14 GMT

Who's Mod? Where do I find them?

Re: Hi How do I get my money back?

Subbanator96 — Thu, 15 Dec 2016 22:04:13 GMT

The mods are the public mobile employees that are on the community. I dont want to tag all of them but their names have a little "mod" things next to it. Also the people with little "PM"'s next to their name work for Public mobile.

Re: Hi How do I get my money back?

Mary_M — Wed, 21 Dec 2016 15:51:14 GMT

Hey @Lissa,

Thank you for reaching out to us!

Sorry to hear about this - I tried locating an account, however I was unable to find one. Can you please send me your phone number via private message?

Respectfully,

Mary