topic Re: Waiting on reply from. Public mobile in Get Support

Waiting on reply from. Public mobile

qkargel15 — Wed, 05 Jan 2022 06:19:22 GMT

Hello, my account is currently suspended due to not making my monthly payment. I didn't make any payments because I would like to change my plan. I've emailed public mobile twice last week and they still have not fixed this issue neither have they replied back. Also, I made a payment of $20 because the plan I'm trying to get is $15+tax but on my account balance it's showing $0.00. It would be awesome if Public mobile had a better customer service. I should be able to call directly and get the problem solved instead of waiting on replies and not being able to use my phone!! Telus is a greedy company.

Re: Waiting on reply from. Public mobile

UDP7 — Wed, 14 Dec 2016 01:09:20 GMT

Sorry about your problem but don't suggest a phone to call for support. This is not how Public Mobile works. It's a self-serve style. Anyways, there are better ways of contacting Public Mobile to fix your problem. First, private message any mod and second, tag a mod to this post like what I am about to do.

@Shazia_K

Re: Waiting on reply from. Public mobile

srlawren — Wed, 14 Dec 2016 01:15:13 GMT

@qkargel15 $15 + tax? what plan is that? Are you getting a 10 day province-wide only talk plan?

PS tax is applied on top of your payment. So, if you made a $20 payment, you actually paid $20+tax. However, if you had an outstanding amount on your account, that $20 would have been applied immediately toward your old plan. I'm guessing it wasn't enough to pay for that renewal on the old plan, which is why your account is suspended.

Re: Waiting on reply from. Public mobile

qkargel15 — Fri, 16 Dec 2016 02:26:20 GMT

@Shazia_K please help me with this asap. I need to use my phone for business purposes. Thanks and regards.

Re: Waiting on reply from. Public mobile

Mary_M — Wed, 21 Dec 2016 14:33:22 GMT

Hello @qkargel15,

Thank you for reaching out to us and for your patience!

I have already activated your services, simply power cycle your phone and try your services, everything should be functional 🙂

Cheers,

Mary

Re: Waiting on reply from. Public mobile

srlawren — Wed, 21 Dec 2016 17:52:41 GMT

Thanks @Mary_M!

@qkargel15 when you get a moment, can you please give us a brief update whether or not this is resolved?