topic Re: Unable to reset selfserve password in Get Support

Unable to reset selfserve password

zakhan78 — Wed, 05 Jan 2022 06:19:11 GMT

Hi, I am unable to reset my self serve account password. It says my email is not correct.

Please advise.

thanks

Re: Unable to reset selfserve password

will13am — Wed, 14 Dec 2016 00:28:40 GMT

Just go to my account page, click on create account. You will get an SMS with a code. That code will allow you to reset the password.

Re: Unable to reset selfserve password

zakhan78 — Sun, 18 Dec 2016 04:26:35 GMT

I already have account, forgot password option is not working. I top up my account but service is not working and they also charged me twice.

Can any one from PM can contact me as I am also ubable to send email to PM.

thanks

Re: Unable to reset selfserve password

Subbanator96 — Sun, 18 Dec 2016 04:32:23 GMT

@zakhan78 you can send a private message if you're unable to send an email.

Re: Unable to reset selfserve password

zakhan78 — Sun, 18 Dec 2016 04:34:37 GMT

I did sent private message to @Shazia_K but no response.

Re: Unable to reset selfserve password

Subbanator96 — Sun, 18 Dec 2016 04:38:13 GMT

Well, probably because its late at night. I would expect a response sometime tomorrow. So the issue is no service and a double charge on the credit card, in addition to being unable to reset the selfserve password?