topic Re: New Customer Activation Error in Get Support

New Customer Activation Error

pranavans — Wed, 05 Jan 2022 06:18:53 GMT

Hello, I am new to public mobile and I experienced an activation error. I private messaged @Shazia_K yesterday but still haven't heard anything. Can someone help me out? Waiting to activate 3 more lines once this is sorted out.

Re: New Customer Activation Error

hummuschips — Tue, 13 Dec 2016 18:40:58 GMT

You'll have to wait for Shazia or one of the other mods to finis the request. Since you already contacted them, the only thing you can do is really wait.

Re: New Customer Activation Error

rkreddyb4u — Tue, 13 Dec 2016 18:45:49 GMT

can you please share more details ? In the last step you received some error ? was the payment successful ? also did you port the number ?

Re: New Customer Activation Error

rkreddyb4u — Tue, 13 Dec 2016 18:47:04 GMT

For any new activation, activate with new phone number, once the activation is successful, login to self serve and then port your port your number

Re: New Customer Activation Error

pranavans — Tue, 13 Dec 2016 18:49:32 GMT

Yesterday nothing was working but today suddenly call and text works but data is still redirecting to public mobile site, saying I don't have data even though I do. Also I chose the 90 day plan but my email says next payment is due jan1st...

Re: New Customer Activation Error

rkreddyb4u — Tue, 13 Dec 2016 19:06:21 GMT

for next payment date Issue - login to self serve and confirm the date

for data Issue - can you check if APN settings are correctly set ?

Btw, is your self serve login working fine ??

Re: New Customer Activation Error

entertainer — Tue, 13 Dec 2016 19:04:26 GMT

I beileve the person experienced the following problem in the last step: "Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target="_blank">publicmobile.ca/community for assistance." So the person cannot even login to self serve. The best bet would a mod.

Re: New Customer Activation Error

Luddite — Tue, 13 Dec 2016 19:51:13 GMT

Suggested reading for activating the next three lines:

http://productioncommunity.publicmobile.ca/t5/Getting-Started/The-Guide-to-Headache-Free-PM-Signup/m-p/99033#M18556

http://productioncommunity.publicmobile.ca/t5/Getting-Started/quot-Risk-Free-quot-Activation-costs-11/m-p/28779#M4212

And a few "quirks" that have helped others:

clear your browser’s cache
turn off any popup/ad blocker when on the Phone Number page
if you have a long name(s) enter short ones
choose any valid Canadian number as “Alternate” that is not your own; ideally a number where you can be reached
especially on the credit card and "transfer my number" pages ensure name, address, and acount number are EXACTLY as shown in those accounts even if they are incorrect

As each "line" is a separate account there is really nothing gained by waiting. Remember to give your number as the Referral as you activate those lines.

Re: New Customer Activation Error

Saray_O — Mon, 19 Dec 2016 20:20:37 GMT

Hi @pranavans,

I see that Mary activated your account a 10-day talk and text temporary plan (free of charge). You can now go on your Self Serve and activate the plan you want 🙂

Send me a private message if you have any questions!