topic Re: New customer - Telus port worked flawlessly in Get Support

New customer - Telus port worked flawlessly

yyzguy — Wed, 05 Jan 2022 06:18:50 GMT

Given all the posts with porting problems, I was a little hesitant to finally make the switch. With a sea of problems, thought I'd mention my positive experience.

Ordered my SIM card a week before the end of the 90/12G promo, registered the SIM with a new number and popped it into my iPhone just to make sure everything was working properly. Tested it out - fully functional, data, text, voice - all working fine.

A week or two later, ported my number from Telus. Used a different email account as suggested and used my account number to identify me. After a minute or two of waiting (a very long anxious wait!), received notification that my port was successful. Replaced my Telus SIM with PM and voila - everything worked as expected. No config changes needed, all happened automatically.

No difference in features or coverage from Telus (as expected, with the exception of international roaming), just paying less and very happy.

Re: New customer - Telus port worked flawlessly

ShawnC13 — Tue, 13 Dec 2016 18:10:17 GMT

Great to hear!! Welcome to PM and enjoy all that money you will be saving

Re: New customer - Telus port worked flawlessly

outdoorsaddix — Tue, 13 Dec 2016 18:12:41 GMT

Welcome! Want to add a report of your successful port to my thread here?

http://productioncommunity.publicmobile.ca/t5/Discussions/Successful-Ports-Thread/m-p/117787#M37121

Re: New customer - Telus port worked flawlessly

ute1978 — Tue, 13 Dec 2016 18:15:52 GMT

Awesome! Welcome to the slightly grown PM family.

You took the right steps for the switch by activating a PM number first, checking if everything is up and running and then port the number.

I think 99% of the created backlog about failed activations is the immediate port during activation of the sim card...

Re: New customer - Telus port worked flawlessly

Wa — Tue, 13 Dec 2016 18:36:43 GMT

Good job

Re: New customer - Telus port worked flawlessly

rkreddyb4u — Tue, 13 Dec 2016 18:49:00 GMT

Nice, login to self serve and subscriber for auto pay to avail auto-pay rewards

also dont forget to refer some friends to public mobile

Re: New customer - Telus port worked flawlessly

rkreddyb4u — Tue, 13 Dec 2016 18:50:33 GMT

just out of curiosity - did you first activate your public mobile account with a new phone number and later after a week ported you telus number via PM self serve account ?

Re: New customer - Telus port worked flawlessly

yyzguy — Tue, 13 Dec 2016 20:59:32 GMT

Yes, exactly. I was sure I had a working service using PM and the number assigned at registration. Ported a week or two later.