topic Re: Lost Refer-a-Friend Rewards in Get Support

Re: Transferring or Changing your Phone Number

esproven — Tue, 04 Jan 2022 10:13:47 GMT

Why when I change my phone number, I lose all my refer-a-friend rewards and reset back to $0 rewards? How to fix this? I've contacted CS agents 5 times and they are at a loss for words..

Lost Refer-a-Friend Rewards

esproven — Thu, 11 Nov 2021 20:06:38 GMT

Why do I lose all my Refer-a-Friend rewards when I change my phone number? This should not be happening and CS agents cannot help. I've remained a PM customer and my friends have as well. My referal code has not changed. I was reset to $0 refer-a-friend rewards after changing my phone number??

PMs Policy: "Refer a friend and take $1 off your payment every 30 days for every friend you refer for as long as they stay with us. Your friend will also receive a one-time BONUS $10 credit!

Sharing is caring!"

Re: Lost Refer-a-Friend Rewards

t_p — Thu, 11 Nov 2021 20:16:25 GMT

@esproven wrote:
Why do I lose all my Refer-a-Friend rewards when I change my phone number? This should not be happening and CS agents cannot help. I've remained a PM customer and my friends have as well. My referal code has not changed. I was reset to $0 refer-a-friend rewards after changing my phone number??

PMs Policy: "Refer a friend and take $1 off your payment every 30 days for every friend you refer for as long as they stay with us. Your friend will also receive a one-time BONUS $10 credit!
Sharing is caring!"

@esproven

Rewards are tied to accounts. Did you change your number within the same account or you opened a new account? In the latter case, you'll lose the rewards.

If your account is still the same, you should ask for a review. You could also lose the reward if your friend's account is suspended.

Re: Lost Refer-a-Friend Rewards

esproven — Thu, 11 Nov 2021 20:20:32 GMT

Same account, again.. same referral code. I have asked for a review. 5 CS agents have been involved and unable to solve my issue. Saying it's a system error and they are unable to fix it on their end.

Re: Lost Refer-a-Friend Rewards

darlicious — Thu, 11 Nov 2021 20:18:24 GMT

@esproven

That's a new one! If this weird glitch occurred there is no reason why they cannot be restored but you may need to help the CSA with their phone numbers if possible. Have you ever taken screenshots of your rewards page with your referrals numbers listed?

Don't take NO for an answer you may have gotten a new CSA ask them to ask a senior colleague to help them and/or have them open a ticket for the tech team to look into how this was caused and fix the issue.

Edit:

Or just open a new support ticket. Always seek a second opinion if you don't like the first.

Re: Lost Refer-a-Friend Rewards

dabr — Thu, 11 Nov 2021 20:17:32 GMT

@esproven wrote:
Same account, again.. same referral code

@esproven You shouldn't lose any referrals as long as they're still active with PM and you have the same account as mentioned. Are any of them suspended? That will lose you the referral until they Resume service again.

Re: Lost Refer-a-Friend Rewards

softech — Fri, 10 Feb 2023 10:56:23 GMT

@esproven wrote:
Why do I lose all my Refer-a-Friend rewards when I change my phone number? This should not be happening and CS agents cannot help. I've remained a PM customer

never a dull moment meaning. .always something new 🙂

you mentioned "CS agents cannot help", so, you opened a ticket with CS Agent already?

from what I see, it might be a glitch but I expect PM could reapply it back for you without issue. After all, a change phone number is not a change of My Account, the account number is the same and I expect those referral are tied with account number instead of phone number.

let us know if you opened a ticket with PM already. If not, create the ticket ..

Re: Lost Refer-a-Friend Rewards

hairbag1 — Thu, 11 Nov 2021 20:21:02 GMT

@esproven wrote:
Why do I lose all my Refer-a-Friend rewards when I change my phone number? This should not be happening and CS agents cannot help. I've remained a PM customer and my friends have as well. My referal code has not changed. I was reset to $0 refer-a-friend rewards after changing my phone number??

They can help...you'll just need to get a senior CSA to look into the issue. Request to have a senior CSA adjust your Rewards.

Let us know how you make out.

Re: Lost Refer-a-Friend Rewards

Anonymous — Thu, 11 Nov 2021 20:27:19 GMT

@esproven

any Refer a Friend Rewards and all other Rewards is will keep it in your account,

it's not with phone number,,

and check it out with your friend the are still with public mobile, and after open new Ticket, Contact Customer Support Agent by CS_Agent,

Here’s How To Contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

please include in your message,
phone number,
account number,
account 4 digit pin,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: Lost Refer-a-Friend Rewards

esproven — Thu, 11 Nov 2021 20:30:42 GMT

Please re-read my original post. I have already looked into all of this

Re: Lost Refer-a-Friend Rewards

esproven — Thu, 11 Nov 2021 20:32:33 GMT

I've sent a 7th message to a different CS agent saying "I request to have a senior CSA to adjust my Rewards." I'll let you know if resolved. Thanks

Re: Lost Refer-a-Friend Rewards

darlicious — Thu, 11 Nov 2021 20:34:56 GMT

@esproven

Persistence will pay off.

Re: Lost Refer-a-Friend Rewards

softech — Thu, 11 Nov 2021 20:36:22 GMT

I guess what is left is to ask them what terms and conditions specify that Change phone number would lost friends referral... Even plan changing won't affect it but change phone number?

On the other hand, how many friends referral you have?

also, did you by any chance click Lost/Stolen to temporary suspend the service?

Re: Lost Refer-a-Friend Rewards

HALIMACS — Thu, 11 Nov 2021 20:37:41 GMT

@esproven

If you are unable to get a satisfactory response from the CSA's after your most recent attempt, contact PM staff through private message, designated by the following symbol following their username:

(username)

Re: Lost Refer-a-Friend Rewards

esproven — Thu, 11 Nov 2021 20:46:47 GMT

@HALIMACS What do I type in private message in "send to" to reach senior PM staff? I've received responses from 5 CS agents already in my PMs - unable to help. Thanks

Re: Transferring or Changing your Phone Number

computergeek541 — Thu, 11 Nov 2021 21:13:57 GMT

@esproven wrote:
Why when I change my phone number, I lose all my refer-a-friend rewards and reset back to $0 rewards? How to fix this? I've contacted CS agents 5 times and they are at a loss for words..

Rewards are supposed to remaining regardless of phone number changes. Unfortunately, the people answer on these messages boards are customers and as such, can't fix this type of account issue. You'll need to keep talking to the CSA. Only the CSAs can fix this.

Re: Lost Refer-a-Friend Rewards

darlicious — Thu, 11 Nov 2021 21:19:26 GMT

@esproven

@J_PM

Edit:

@computergeek541

Impeccable timing as usual.

@esproven

Just tap or click Jade's name above to go to her profile and send a private message. She is the community manager.

Re: Lost Refer-a-Friend Rewards

softech — Thu, 11 Nov 2021 21:19:38 GMT

@esproven have you been just using private message? or you open proper ticket via Chatbot?

If you already have opened the proper ticket and you got the reply, you can reply back on the same message and add Jade_S as another receipient

Re: Lost Refer-a-Friend Rewards

computergeek541 — Thu, 11 Nov 2021 21:24:06 GMT

@darlicious wrote:
@computergeek541
Impeccable timing as usual.

The thread move and merge was done nearly 1.5 hours later and was done using proper protocols.

Re: Lost Refer-a-Friend Rewards

darlicious — Thu, 11 Nov 2021 21:27:00 GMT

@computergeek541

Lol....I just know when you are online because I get a big red warning and I have to start over.... I am not complaining about the time I posted just your impeccable timing of moving threads while I am typing my reply😃!