topic Re: No incoming texts in Get Support

No incoming texts

Catejeffrey — Wed, 05 Jan 2022 06:18:27 GMT

Everything was working fine up until midnight last night, but from then on I have been able to text out successfully, but not receive any. I hadn't been receiving emails either, but for now (last hour) that seems ok. Some calls come in, others go straight to VM. I rely on my service for my clients and team to reach me. Any tips? As a matter of possible coincidence, my 10 day travel Pak expired last night at midnight..... Thanks for any help. CJ.

Re: No incoming texts

KrazeeKaller — Tue, 13 Dec 2016 02:17:24 GMT

I'm in the exact same boat as CJ. No incoming texts. As a matter of similar coincidence my 10day travel pack also expired last night at midnight.

Re: No incoming texts

Subbanator96 — Tue, 13 Dec 2016 02:58:50 GMT

Might have already tried it but have you tried manually selecting the PM network and restarting the phone?

Re: No incoming texts

Catejeffrey — Tue, 13 Dec 2016 03:33:55 GMT

Thanks for the suggestion, and no I hadn't tried that yet so I appreciate it. It has had no effect on solving the glitch :-(. I also tried taking the SIM card out and in which ( coincidentally??) caused emails to come in in a wave.

Re: No incoming texts

ShawnC13 — Tue, 13 Dec 2016 04:11:36 GMT

I believe this will be something on the back end with the travel pack ending. There has been some issues with it. Did you buy the texting as par tof the travel Pack? If you didn't I am wondering if the no texting has transfered to your regular plan

Re: No incoming texts

Catejeffrey — Tue, 13 Dec 2016 04:55:27 GMT

I had wondered if there might be a connection - yes, I got talk/text/data. Could it be possible that the expiry of the Pak triggered the total shut-off of texts.... None of my Gmail has made it through to my phone either - since midnight - only some Hotmail.

Re: No incoming texts

Grant_J — Thu, 15 Dec 2016 04:22:19 GMT

Still not working? Maybe we can get a mod to take a look at your accounts. Interesting that it happened to both of you at the same time…

@Mary_M

Re: No incoming texts

KrazeeKaller — Thu, 15 Dec 2016 05:22:31 GMT

Works for me now. Didn't do anything, it just started working.

Re: No incoming texts

Catejeffrey — Thu, 15 Dec 2016 06:41:39 GMT

Thanks for all the input. .. I'm cautiously optimistic that what has returned to "normal" will continue to function as expected :-). It returned all at once, on its own, then delayed delivery, then worked ok, and has been fine for almost two days. Fingers crossed.....

Re: No incoming texts

daredogg — Thu, 15 Dec 2016 12:53:40 GMT

Maybe there's unitended transition period between when add-on expires and 'normal' service returning. Since the US add-ons are so new, maybe yes, there's an issue PM wasn't aware of. Good work, Sherlock(s)!

Re: No incoming texts

Catejeffrey — Thu, 15 Dec 2016 15:53:59 GMT

"It takes a Village" :-). Do I select Accept as Solution , given its righted itself? Or just leave it .....